Windows 7 Pro x64 on a fairly new HP desktop. I’m here and will follow instructions and reply as quickly as I’m able. Thank you in advance.
follow guide and attach logs. http://forum.avast.com/index.php?topic=53253.0
AdwCleaner
Malwarebytes
OTL
aswMBR
when done the removal experts will be notified and help you
Hi there will work outside of windows for this
Download the following three programmes to your desktop :
For 64bit systems
2. Windows 7 64bit RC
3. Farbar Recovery Scan Tool x64
Insert the USB stick Then run Rufus
https://dl.dropbox.com/u/73555776/rufus.JPG
Select the ISO file on the desktop via the ISO icon.
Press Start Burn
https://dl.dropbox.com/u/73555776/RufusISO.JPG
Then copy FRST to the same USB
http://dl.dropbox.com/u/73555776/frstwintoboot.JPG
Insert the USB into the sick computer and start the computer. First ensuring that the system is set to boot from USB
Note: If you are not sure how to do that follow the instructions Here
When you reboot you will see this although yours will say windows 7.
Click repair my computer
http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7275.jpg
Select your operating system
http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7277202.jpg
Select Command prompt
http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7277.jpg
At the command prompt type the following :
notepad and press Enter.
The notepad opens. Under File menu select Open.
Select “Computer” and find your flash drive letter and close the notepad.
In the command window type e:\frst64.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
https://dl.dropbox.com/u/73555776/FRST%20Start%20scan.gif
Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
I have this exact same issue on my HP Win 7 notebook PC… I pulled the log as directed in the forum and can send it for diagnois if someone can tell me who to send it to. I need to get this resolved asap, so appreciate help with the next step.
Thanks!
Hi BeeDee create a new topic with the FRST log and I will pick it up there.