Help: How disable Antitheft by remote control ?

Avast Mobile Security Avast Mobile Security for Android
1

I sold a smartphone and i not have disabled Avast Mobile.

Now, Avast blocked access to the Settings menu, and the person who bought my smartphone live far away, I can solve it by internet? Or I have to go to the buyer and unlock it by inserting my chip?

Detail: I formatted the smartphone, reseted settings and gave it as if it were new. But Avast was hidden and is causing these restrictions.

I can disable the antitheft by internet? How I can sending a command from my chip to disable the antitheft?

Thanks !

2

Hello,

the easiest way is to tell the customer to follow these steps:

  • unlock the phone with the avast! Password (=your 4-6 digits pin code)
  • install avast! Mobile Security (he may have to type the same password again)
  • enter the settings
  • select the Anti-Theft Uninstall Wizard and go through it.

Werner

3

He can use the same password I used?

I reseted the device (it’s an Xperia ARC), and handed it to him again, he can re-download Avast Mobile and enter my password?

He can access even though with restrictions?

If so, then I am saved!

From of my house, to him house, are more than 3 hours away …

4

Yes, as the PW is still the same, if you didn’t change it. :wink:

5

Thanks !

6

You’re welcome.