Help !!! I am a newbie

??? I just bought a new computer. It is Windows Xp sp2 . I had it a few days when it crashed. The technician uninstalled Norton and installed Avast. I then ran a scan and lo and behold two viruses. I put them in the chest but do not know what to do from there.

They are Aooo1688.dll System Volume Info/restore win32.kuang2

           imscan.dll  Windows/system32/Activescan/ims.dll  win32.kuang2 

I have also tried to install spybot search and destroy but
a window pop ups and says can not install set-up files corrupted.

Any help would be appreciated. Thanks in advance

Hi and welcome sissy1914
these are false detections as per panda active scan

Q: False alarm - viruses detected in Panda Antivirus files (Win95:Matyas and Win32:Kuang2 in PAV.SIG mainly)?!

A: This is a known problem. Let´s try to explain what´s going on:

Every virus can be identified, because it contains some unique signatures. Antiviral programs have their own database of that signatures. We call this database the “virus definition file”.
When an antiviral program scans a file for viruses, it compares all the signatures (of all viruses) in the database with the signatures in that file. If the signatures match (they are the same), the file is marked as infected. For an antivirus program, it is important to hide this database of signatures somehow - e.g. by encrypting it. Panda Antivirus does not encrypt its virus database - the signatures inside are clearly “visible” to other antiviral programs, so they detect this file as infected (but there is actually no virus inside - only the signatures are the same).

We can´t do anything about that, only recommend not to use two or more antiviral programs at the same time, or put that files to the list of exclusions, so they will not be scanned anymore.
to clear it from restore files you need to dump your restore points (turn off then turn back on)
Do you know how to do this?
as for spybot , i would try a fresh download perhaps

hope this helps :slight_smile: :slight_smile: