Help! LAN Cable not recognised!

General Topics
1

Dear Forum,

A friend’s laptop is not recognising the LAN cable when it is plugged in, and there is no internet connection. Could somebody please advise how to fix this?

  • The cable itself works in three other computers (so the cable is not the culprit)

  • After the cable has been plugged in, Windows does not react at all

  • Device Manager shows this under network adaptors

    1. 1394 - Networkadaptor
    2. Intel (R) PRO/Wireless 2200 BG Network Connection
    3. Intel (R) PRO/Wireless 2200 BG Network Connection - PANDA NDIS IM Filter Miniport
    4. Marvell Yukon Gigabit Ethernet 10/100/1000Base-T Adaptor, Copper RJ-45
    5. Marvell Yukon Gigabit Ethernet 10/100/1000Base-T Adaptor, Copper RJ-45 - PANDA NDIS IM FIlter Miniport
    6. WAN-Miniport (IP) - PANDA NDIS IM Filter Miniport

  • Numbers 3, 5, and 6 show a yellow circle with an exclamation mark on them

  • It says 'The device driver for this hardware cannot be loaded. The driver is possibly damaged or not available (Code 39)

  • The computer is an ASUS Laptop with INtel Pentium Processor 1.60GHz - 1.0 GB Ram, ATI Mobility Radeon X700.

  • The computer has Kaspersky Internet Security 9.0.0.459 installed (And had PANDA installed)

Any suggestions would be much appreciated!!!

Avastfan1

2

Did you have Panda AV on your system ???
http://support.pandasecurity.com/forum/viewtopic.php?f=5&t=844#p4749

3

Not on my system. However, my friend did on his. This has been uninstalled.

Update:

The computer now recognises the LAN cable!

But it didn’t before!

What do you think is the problem?

4

I don’t know but found it strange that the same problem turned up as a related item to
Panda AV. I simply used a Google search and investigated the results.
Since it’s now working, I guess you can mark this topic as “solved”.

5

I wish I could! However, it is only working intermittently. :frowning: