Hi there!
I seriously need help and I have no clue about what to do! I’m freaking out!
I’ve read a bit about it, and it has lead me here.
My avast alerts me to know that I have a rootkit Alureon at MBR: \.\PHYSICALDRIVE0\partition4. I choose to delete it, but when it reboots it’s still there. I’m scared if I do something wrong that I will lose everything.
Please help!
Hi,
Welcome to the forum!
Please go here >> http://forum.avast.com/index.php?topic=53253.0 Follow the instructions to download and run OTL, Malwarebytes and aswMBR. Attach the logs that are created into your next reply. 
Hi!
I’ve attached the logs like you asked, but OTL didn’t make an extras.txt and aswMBR doesn’t want to run.
Hi,
Since aswMBR won’t run do the following…
Please download TDSSKiller
[*]Right-click and Run as Administrator TDSSKiller.exe
[*]Press Change Parameters
[*]Check the boxes beside Verify Driver Digital Signature and Detect TDLFS file system, then click OK.
[*]Click on the Start Scan button
[*]Only if Malicious objects are found then ensure Cure is selected
[*]Then click Continue > Reboot now
[*]Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
[*]Copy and paste the log in your next reply
[*]A report will be created in your root directory, (usually C:\ folder) in the form of “TDSSKiller.[Version][Date][Time]_log.txt”. Please copy and paste its contents on your next reply.
Hi!
I’ve run TDSSKiller and I’ve attached the log.
Thanks for helping me!
Hi,
Download Combofix from either of the links below, and save it to your desktop.
Link 1
Link 2
Note: It is important that it is saved directly to your desktop
IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
Right-Click and Run as Administrator on ComboFix.exe & follow the prompts.
When finished, it will produce a report for you.
[*]Please attach the C:\ComboFix.txt for further review.
In your next reply please attach the logs made by TDSSKiller and ComboFix.
Hi!
I ran TDSSKiller again, but found no malicious objects. I remember that there was one malicious object when I first ran it, which then I decided to cure. I don’t know if that was it.
I also ran Combofix, but throughout the whole process it kept throwing a message that “Windows cannot find NIRKMD, make sure you typed the name correctly.” I did turn of the antivirus programs, but for some irritating reason, McAfee (The pre-installed program that I did not bother subscribing to, because I like Avast better and had a licence for Avast already) did not want to exit and keeps popping up. Do you want me to run it again?
After Combofix, all my old icons (that disappeared when this calamity started) returned.
I’ve attached both logs.
Thanks for helping me so far, I feel like I’m beating this thing (with your help obviously )…
Hi,
[*]Please open Notepad (Start → Run → type notepad in the Open field → OK) and copy and paste the text present inside the code box below:
ClearJavaCache::
DDS::
uStart Page = hxxp://www.mymaties.com/
Firefox::
FF - ProfilePath - c:\users\Phill\AppData\Roaming\Mozilla\Firefox\Profiles\abntbpxj.default\
FF - prefs.js: keyword.URL - hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT3072254&SearchSource=2&q=
[*]Save this as CFScript.txt and change the “Save as type” to “All Files” and place it on your desktop.
http://img.photobucket.com/albums/v706/ried7/CFScriptB-4.gif
[*]Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
[*]Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
[*]ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
[*]When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.
Hi!
I did what you told me and it generated another log. The same error message still appears though, probably about 20 times throughout the whole process. Is this something I should be worried about?
You usually make me attach the logs, but in your previous post you said that I should copy and paste the report. I tried to do it, but it exceeded the allowed character length.
I’ve attached the log.
Hi,
Ok…let’s remove McAfee first…
Please delete the current version of Combofix.exe from your desktop and download a new version from here to your desktop.
Disable your AntiVirus and AntiSpyware applications.
[*]Please open Notepad (Start → Run → type notepad in the Open field → OK) and copy and paste the text present inside the code box below:
RegLock::
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0001\AllUserSettings]
[*]Save this as CFScript.txt and change the “Save as type” to “All Files” and place it on your desktop.
http://img.photobucket.com/albums/v706/ried7/CFScriptB-4.gif
[*]Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
[*]Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
[*]ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
[*]When finished, it shall produce a log for you. Attach the log in your next reply.
Hi!
I’ve done everything and attached the report. Got rid of McAfee. The error didn’t show this time, which was a relief. Did disable avast, but it said that it was still active (even though it wasn’t).
Hi,
Malwarebytes
ESET Online Scanner:
Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.
Vista users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.
[*]Please go here then click on:
http://i280.photobucket.com/albums/kk173/Dakeyras_album2/EOLS1.gif
[*]
Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.
[*]When prompted allow the Add-On/Active X to install.
[*]Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
[*]Now click on Advanced Settings and select the following:
[*]Scan for potentially unwanted applications
[*]Scan for potentially unsafe applications
[*]Enable Anti-Stealth Technology
[*]Now click on:
http://i280.photobucket.com/albums/kk173/Dakeyras_album2/EOLS3.gif
[*]The virus signature database… will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
[*]When completed the Online Scan will begin automatically.
[*]Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
[*]When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
[*]Now click on:
http://i280.photobucket.com/albums/kk173/Dakeyras_album2/EOLS4.gif
[*]Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
[*]Copy and paste that log as a reply to this topic.
In your next reply please attach the logs made by Malwarebytes and ESET online scanner.
Hi!
I’ve attached the logs from Malwarebytes and ESET.
How many scans and logs do I still need to do? It seems like everything is back to normal and I haven’t received any security notifications or any of those thing for a long time.
Hi,
Please download JavaRa to your desktop and unzip it to its own
folder
[*]Run JavaRa.exe (double-click for XP/right-click and Run as Administrator for Vista), pick the language of your choice and click Select. Then
click Remove Older Versions.
[*]Accept any prompts.
[*]Open JavaRa.exe (double-click for XP/right-click and Run as Administrator for Vista) again and select Search For Updates.
[*]Select Update Using Sun Java’s Website then click Search and click on the Open Webpage button. Download and install the latest
Java Runtime Environment (JRE) version for your computer.
Run OTL.exe
[*]Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL
:Services
:Files
C:\Users\Phill\Downloads\ApexDC++_1.5.1_Setup.exe
ipconfig /flushdns /c
:Commands
[purity]
[resethosts]
[emptytemp]
[clearallrestorepoints]
[start explorer]
[Reboot]
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered. There will be a log created when it completes that I will need in your next reply. Reboot when it is done.
[*]Then run a new scan and attach a new OTL log ( don’t check the boxes beside LOP Check or Purity this time )
Hi!
I did the JavaRa thing and installed the latest JRE.
I also did the quick fix with OTL and then did a new scan after it rebooted.
Logs are attached.
Hi,
Providing there are no more malware related problems…
IT APPEARS THAT YOUR LOGS ARE NOW CLEAN 
SO LETS DO A COUPLE OF THINGS TO WRAP THIS UP!!
The following will implement some cleanup procedures as well as reset System Restore points:
Click Start > Run and copy/paste the following text into the Run box as shown and click OK.
Combofix /Uninstall
(Note: There is a space between the …X and the /U that needs to be there.)
http://i1224.photobucket.com/albums/ee380/jeffce74/CF.jpg
Clean up with OTL:
[*]Right-click and Run as Administrator OTL.exe to start the program.
[*]Close all other programs apart from OTL as this step will require a reboot
[*]On the OTL main screen, press the CLEANUP button
[*]Say Yes to the prompt and then allow the program to reboot your computer.
Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted using right-click > delete so they aren’t cluttering up your desktop.
Here are some tips to reduce the potential for spyware infection in the future:
1. Make your Internet Explorer more secure - This can be done by following these simple instructions:
[*]From within Internet Explorer click on the Tools menu and then click on Options.
[*]Click once on the Security tab
[*]Click once on the Internet icon so it becomes highlighted.
[*]Click once on the Custom Level button.
[*]Change the Download signed ActiveX controls to Prompt
[*]Change the Download unsigned ActiveX controls to Disable
[*]Change the Initialize and script ActiveX controls not marked as safe to Disable
[*]Change the Installation of desktop items to Prompt
[*]Change the Launching programs and files in an IFRAME to Prompt
[*]Change the Navigate sub-frames across different domains to Prompt
[*]When all these settings have been made, click on the OK button.
[*]If it prompts you as to whether or not you want to save the settings, press the Yes button.
[*]Next press the Apply button and then the OK to exit the Internet Properties page.
2. Enable Protected Mode in Internet Explorer. This helps Windows Vista users stay more protected from attack by running Internet Explorer with restricted privileges as well as reducing the ability to write, alter or destroy data on your system or install malicious code. To make sure this is running follow these steps:
[*]Open Internet Explorer
[*]Click on Tools > Internet Options
[*]Press Security tab
[*]Select Internet zone then place check next to Enable Protected Mode if not already done
[*]Do the same for Local Intranet, Trusted Sites and Restricted Sites and then press Apply
[*]Restart Internet Explorer and in the bottom right corner of your screen you will see Protected Mode: On showing you it is enabled.
3. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection.
4. Firewall
Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. A tutorial on firewalls can be found [color=blue]here. **There are firewalls listed in this tutorial that could be downloaded and used but I would personally only recommend using one of the following two below:
Online Armor Free
Agnitum Outpost Firewall Free
5. Make sure you keep your Windows OS current. Windows XP users can visit Windows update regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems. Without these you are leaving the back door open.
6. Consider a custom hosts file such as MVPS HOSTS. This custom hosts file effectively blocks a wide range of unwanted ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers. For information on how to download and install, please read this tutorial by WinHelp2002
Note: Be sure to follow the instructions to disable the DNS Client service before installing a custom hosts file.
7. WOT (Web of Trust) As “Googling” is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT’s color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome.
8.Finally, I strongly recommend that you read TonyKlein’s good advice So how did I get infected in the first place?
Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.
Hi!
Thanks a million for your help, jeffce!
I’ve done the cleanup, changed the necessary passwords and set up some measures so that I don’t have to go through this again. Luckily I don’t do internet banking on this computer, otherwise it might’ve been a bit disastrous. If something comes up, I’ll be sure to contact you.
You have no idea how you’ve saved me from going into a depressive spiral!
THANK YOU!!!
Hi,
So glad that I could help.