help me im computer stupid

Viruses and worms
1

i have a virus called win32:NcaseSpy[Trj]

nothing will take it off ive done spy nucker and avast but still get warning that my pc is infected

PLEASE HELP!!!

2

try this http://housecall.trendmicro.com

3

housecall didnt see it

4

Avast should be able to remove it. Did you run a scan in safe mode? If not the infected file might be in use and therefor can not be repaired/deleted.

5

ive ran the scan every which way i can and it still showing im infected

6

Which operating system do you have? If its Windows Me or XP,than you need to turn off System Restore.

7

i have win xp ive turn it off but then turned it right back on do i leave it off

8

Its enough,when you turn it off,everything gets deleted,including virus. Now just check the system again,so you’ll be sure its gone :slight_smile:

9

do i leave it off or turn it back on after rebooting?

thanks so much

10

Well if you need it ;D I noticed that its just eating up my precious small disk space and storing viruses,but when i needed it,there was no effect to solve minor problems. So this is the first thing i turn off when i install WinXP :wink: You can turn it of ofcourse,but don’t forget to scan system again,so you’ll be 100% sure its clean.

11

Hi thumper
Just joined Forum and found your message. I too am very computer illiterate. Nice to find a soul mate!
I’m running Avast Home Edition and am very happy with it but I keep getting a notification about this same “virus” every time I log onto the net. I delete it but back it comes again. I suppose I should be pleased that Avast finds it but it is annoying. Did you have any feedback from your message?
Tregards
Technophobe

12

Sorry all those who posted replies - I’ve found them now.
I’ll try the System Restore thing
Thanks

13

This forum has a wealth of information available to all - Your first port of call should be to check the forum search tool to check for the name, has anyone else had the problem - was it resolved - how. It is probable that you were not the first to have the problem. A search on ncasespy returns many posts.

Then check google for a search of the reported name, tis can give you a good idea of the virus/trojan, etc. and help to defeat it.

Use the tools first, it is often quicker than waiting for a repeat answer to the problem.