Hello I’m I need of assistance for my computer. Windows Defender is telling me I need to get technical support quick for my computer and it is my last line of defense. I called and gave them full control of my computer they just checked some stuff and told me I need to get it fixed. I don’t have very much computer intellect, so maybe someone here is willing to help me and my system. I have installed 2 virus remover since the warning: Avast Free antivirus and SuperAntispyware free addition. SuperAntispyware found a spyware called PuP.installcore/variant.processs2 I have used the spyware to delete it but not sure I got rid of it all. I am running a full scan with Avast antivirus now as I type this.
My system is Manufacture: YIFANG Model: NXW10QC32G Processor: Intel(R) Atom™ CPUZ3735@1.33 GHZ Ram: 1gb System type: 32-bit operating system, X64-based processor. Limited touch support with 10 touch points
Ok since my last post Avast found only 1 virus. A virus called JS:Includer-BMC[TRJ]. Avast quarantined it and I pressed the fix immediately button to solve it. But still don’t know if it has legitimately been taken care of. I hope there is someone out there that is willing to take the time and help me trough the process of removal.
Run FRST and press Fix
On completion a log will be generated please post that
THEN
Please download AdwCleaner by Xplode onto your desktop.
[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S0].txt as well.
Ok Essexboy I saved the fixlist.txt in the FRST file folder, but I know that is not right. I don’t know how to save/add it into FRST.exe Can you explain how to do it? Sorry… kind of new to all this.
Ok, I believe I did it; just realized that it was just needing to be put in the same folder/location as FRST.exe (hopes)
But I believe windows defender said: TRJN.Fake AV-Download, Spyware.Banker.ID, TRJN.Porn-Downloaded, TRJN.FB-Downloaded, IDNTY-Up and TRJN.FakeAV-Download. But I’m not really sure about all that because it was in Internet Explorer that it popped up in. I wrote it all down just in case. But here are my logs…
What do I do with the infected files that are in quarantine now? Also when I open Preftech there is a bunch of stuff that just keeps getting added. I delete them and they come back slowly, but they come back.
Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme
It is critical to have both a firewall and anti virus to protect your system and to keep them updated.
To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe
