HELP! My avast 5 pro is unsecured

I clicked on the orange ball icon because there’s an X on in. It says I’m unsecured. I then clicked on “fix now”…nothing happens. It also says my service has stopped. I then clicked on “start now” and nothing happens. It’s been fine, but today it’s not. Can weather have anything to do with this??? I’m really freaking out about this because I just bought it a week ago and am already having problems.

Can anyone help?

I did a ticket to them, but nothing yet. Suggestions??

Thank you!!


Welcome to the forums, ktovornik :slight_smile:

Have you received your license from avast and have you applied it to the program?

Also, you might try a repair of avast …

To do a repair of avast :

Control panel > Add/remove programs > click once on avast to select it > click on Change/Remove > scroll down the left pane and click on repair > click OK> follow directions


Thank you. I ended up uninstalling and reinstalling. It was not fun…it took awhile for it to read my key! It’s working now, but I’m keeping this handy.

I also sent 2 tickets to Avast!, but never received a reply…very frustrating!

Thanks again!! I hope I won’t need it again!! LOL


You are welcome. :slight_smile:

Please come back often and learn more.