I have a virus on my PC that I’m aware of. Avast does not recognize it, and the initial upgrade to the INTERNET or whatever version did show a Fire Wall feature, that would not allow me to turn the fire wall ON…
I later looked at the program windows and can’t find the fire wall feature anywhere in the program… ???
If you upgraded to Avast Internet Security (AIS), it would have involved either downloading a trial version of the full featured program, OR clicking the “upgrade now” button on the GUI of the free version. If you then paid for it and received a license key, the firewall should work.
If you have had the free version installed for longer than 30 days, and downloaded a trial version of AIS, the features - including the firewall - in the trial would be disabled until it was paid for.
How do you know you have a virus on this machine?
What OS is it?
What other security software is installed now, or has been at any time in the past?
I had downloaded the FREE version, but only had it for a few days before signing onto the web and UPGRADING to the paid version.
After getting the paid version the Fire Wall did show in the software, but it later disappeared from the software.
I’m using Windows XP
I have a virus because the alert keeps popping up on the left bottom of my screen saying various threats have been detected.
After the PC has been on for a while it will start showing pop ups, and the google search is search "REDIRECTS
it’s a good idea to scan your computer with Malwarebytes http://malwarebytes.org/
@ mtp,
Are you getting a red pop-up window giving you these threats or are things going into the Avast Virus Chest (VC)? Is anything in the Avast VC? If so, please give the exact name(s) of the files or better yet a screen shot.
Information we need about your system:
Check your computer for malware with Malwarebytes’ Anti-Malware (MBAM).
· Download free http://www.malwarebytes.org/ (the blue button) for an on-demand scanner. Disconnect from the Internet.
· Double Click mbam-setup.exe to install the application.
· After install, click update so you have latest database before scanning.
· Under Settings:
o General: Automatically Save File After Scan Completes is checked off
o Scanner Settings: Check all boxes
o Updater: Download and install update if available is checked off
· Once the program has loaded, select “Perform FULL Scan”, then click Scan.
· The scan may take some time to finish, so please be patient.
· When the disinfection scan is complete, a log will appear in Notepad and you may be prompted to Restart. (See Extra Note).
· Click the “remove selected” button to quarantine anything found. You will find the infection details under the Quarantine tab.
· The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
· Copy & Paste the entire report in your next reply.
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts – Click OK to either and let MBAM proceed with the disinfection process; If asked to restart the computer, please do so immediately.
After doing the MBAM scan (and you have a 32-bit machine), run an Avast boot-time scan (this will take a while to run). If an infection shows up, put it in the Virus Chest where it is safe. Report back on your findings.
Do you have any questions?
- What product of Avast do you have (Pro or AIS)?
The only thing I see is: Internet Security
- What version do you have? 5.0.677 is the latest version.
Where would i find that info?
- You have XP. What is the rest of your OS? 32 or 64-bit? SP?
I’m running XP 32 bit SP3
- What other security programs do you have currently or in the past on this machine (antivirus, firewall, other security programs)?
Other than the Malwarebyte I downloaded and ran about an hour ago, I also installed Comodo. The Comodo has made a big difference since installing it, because it’s blocking something from downloading stuff
I still would like to know how the fire wall completely disappeared from the program??
You can not run Comodo with Internet Security
Where would i find that info?Right click on the avast! icon in the taskbar then [b]Open avast! user interface[/b]
How much RAM does the system have?
have you tried avast repair ?
For a repair of avast. Windows, Add Remove programs, select ‘avast! Anti-Virus,’ click the Change/Remove button from the pop-up window, scroll down to Repair, click next and follow.
I also installed Comodo.never install and run more then one firewall
The software is version: 5.0.677
I’m using Comodo because there is NOT anything on the program that indicates it has its own Fire wall… it completely disappeared from the software.
I also went into the control panel/software removal and did the REPAIR.
The only thing that has things halfway working is the Comodo.
The following is the results of a short scan withe Malewarebytes:
[b]Malwarebytes’ Anti-Malware 1.46
www.malwarebytes.org
Database version: 5087
Windows 5.1.2600 Service Pack 3
Internet Explorer 6.0.2900.5512
11/10/2010 6:26:58 PM
mbam-log-2010-11-10 (18-26-58).txt
Scan type: Quick scan
Objects scanned: 177669
Time elapsed: 14 minute(s), 35 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\MediaHoldings (Malware.Trace) → Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\YVIBBBHA8C (Trojan.Agent) → Quarantined and deleted successfully.
Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\winsp2up.exe (Rogue.Agent) → Quarantined and deleted successfully.
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)
[/b]
You have on your machine Avast Internet Security (AIS), which has a firewall (FW) and an antivirus (AV) in it. Plus you now installed Comodo, which has a FW, and I’m not sure if you disabled the AV portion in it.
The problem is that now you have two security programs conflicting with each other (Avast and Comodo). You need to decide which one you want to use and uninstall the other by the vendor’s uninstaller tool. I believe you had a corrupt install of AIS, and this could have been resolved with an Avast repair, but you also had malware on your machine which was identified by running MBAM. So the malware is another issue.
First you need to decide which security software you are going to use. If you are going to uninstall Comodo, follow their instructions or see here on how to do it: http://uninstallers.blogspot.com/.
Next, try to repair Avast AIS:
If the Avast Repair does not work, which it may not because you installed Comodo and this may have corrupted things in Avast, you will need to uninstall and do a clean install of AIS:
Save a copy of newest version of Avast (5.0.677) for the version you need and save it to your HDD:
AIS – http://files.avast.com/iavs5x/setup_ais.exe
Download the Avast Uninstall Utility, aswClear5.exe http://www.avast.com/uninstall-utility and save it to your HDD (it has uninstall tools for both 4.0 and 5.0).
Disconnect from the Internet at this time.
Go to Control Panel and uninstall Avast through Add/Remove Programs if possible and reboot.
If Step 4 fails, boot into Safe Mode (hit F8 repeatedly) and run the Avast Uninstall Tool. You will need to uninstall ALL products of Avast that you had on this machine at this time (Free, AIS, and any other Avast product you may have downloaded).
Reboot.
Install the newest version of Avast and reboot.
Get Internet access and register your copy or add the license key for AIS.
Update the Avast definitions.
Here is a knowledge article on using AIS: http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=482&ratingconfirm=1.
I suggest running your Avast Full scan and then doing a Avast Boot-time scan to make sure your machine is clean of malware since MBAM found some infections. If any infection is found, put it in the Virus Chest and report back on your findings.
Please let me know how this works for you. Thank you.
OK, I’ll trey the above and get back later…
FIW, the problems I’m now having were there with only AVAST on my PC. The Fire Wall feature disappeared from the gui before I had installed Comodo. I installed Comodos Fire Wall (only) because I did not have a Fire wall on my PC, since it was not present on the AVST GUI.
I still have a terrible virus on my PC, that AVST alert tries to catch, at least it says its blocked it. To find out later that there’s more junk on my PC that I have to use Malwarebytes again to remove.
You still need to decide which AV you want to use, and uninstall the other AV per the vendor’s uninstaller tool. Then you need to uninstall the AV you want to keep and do a clean install. Please re-read my previous post with links and follow the directions.
Your software will not work properly (it is corrupt) until you uninstall the other one you do not want to use and uninstall the one you want to use and do a clean install (see above). After you have followed the directions from my previous post then you can do what I have said in the quote below:
OK, the problem is now solved… and before I mention what the problem was, let me once again say that the problem existed BEFORE installing Comodo. It was only after installing Comodo that i was able to use the PC.
So it had absolutely nothing to do with other software being installed.
I did pretty much what was suggested previously, and that was to uninstall the upgraded FREE version and install the version sent with the license. Once I did that The Firewall once again appeared in the GUI. And It’s activated. So I then un-installed the only firewall protection I had at that time (Comodo).
So far, everything seems to be OK. I’ll report back later if not.
Whatever virus or ware it was, it disabled the firewall feature in the upgraded Free version.
And one other thing I noticed, the same virus that Comodo was blocking, the new AVAST download sent the same info to AVAST when I was updating the software.
Anyway, we’ll see what happens.
I see
Windows 5.1.2600 Service Pack 3
Internet Explorer 6.0.2900.5512
IE is used in Windows Explorer as it is the Windows Shell
Windows Explorer is a file manager application that is included with releases of the Microsoft Windows operating system from Windows 95 onwards. It provides a graphical user interface for accessing the file systems. It is also the component of the operating system that presents many user interface items on the monitor such as the taskbar and desktop. Controlling the computer is possible without Windows Explorer running (for example, the File | Run command in Task Manager on NT-derived versions of Windows will function without it, as will commands typed in a command prompt window). It is sometimes referred to as the Windows Shell, explorer.exe, or simply “Explorer”.http://en.wikipedia.org/wiki/Windows_Explorer