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:slight_smile: Hi Gayla :

 After running the Norton Removal Tool, it would be wise
 to use your computer's "Find" feature, selecting "All files
 and folders" and using the term "Symantec" and later
"Norton" and "Delete" all appropiate Items. This would be
 an additional "step" to ensure that Norton is OFF your
 computer, so that any remnants would NOT "conflict"
 with the newly installed Avast .
 Did you realize that Microsoft will issue no more Updates
 for your Operating System !? As time goes by, it will
 become increasing vulnerable to all the bad "stuff"
 coming through the phone lines; perhaps time for a
  "New" Operating System !?