Help Needed! Virus Found

Viruses and worms
1

IMPORTANT INFORMATION: Anyone helping me should know that I am NOT computer savvy, so you will need to walk me through this like I am a three-year-old. I am not exactly sure how to “run a log” or do much with a computer.

I ran a Malware Bytes scan, and nothing was found. I did an full-system Avast scan next. Here’s what happened:

-On 1/4/14, TWO viruses titled Win32:VBCrypt-CSL[Trj] were found.
I picked “move to chest” for the first one.
-When I tried to move the second one to the chest, it said something like “The process cannot access the file because it’s being used by another process”.
-When I tried to “Fix Automatically”, it said “Access Denied”.
-I finally chose “Do Nothing”.

I did a boot-scan and another full-system scan after the first one; the result was “No Virus Found”. However, if I go to scan history, it appears as if the virus is still there. I can still attempt to move to chest, fix, etc. - and I get the same results.

WHAT SHOULD I DO???

2

Please follow this guide and attach the logs: http://forum.avast.com/index.php?topic=53253.0

Needed are OTL, Malwarebytes and aswMBR.

If there are problems wait for an malware expert.

3

Best to do as Steven Winderlich suggests in any case.

I’m no expert either but, I would like to add that Win32:VBCrypt-CSL[Trj] (in NTUSER.DAT) has been identified as a false positive - in some cases.
Make sure your avast! virus definitions are up to date*, and scan again. This looks very much like what I had, but with latest updates avast! scans clean. Hope that is some comfort.

*Hint: Right-click on avast! icon on task bar and choose Update > Engine and virus definitions.

4

Here is the Malware Bytes log (hope I did this right!)

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2014.01.03.01

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16476
tech :: WENDY-PC [administrator]

1/3/2014 12:25:12 AM
mbam-log-2014-01-03 (00-25-12).txt

Scan type: Full scan (C:|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 373201
Time elapsed: 1 hour(s), 2 minute(s), 52 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

5

OTL Log

6

OTL Extras

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aswMBR log

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Looks clean(ish), are you experiencing any problems ?

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

https://dl.dropbox.com/u/73555776/OTL_Fix.GIF


:Commands
[CREATERESTOREPOINT]

:OTL
O20 - AppInit_DLLs: (c:\progra~3\browse~1\261339~1.144\{c16c1~1\browse~1.dll) - File not found
[2013/07/26 20:29:41 | 000,000,000 | ---D | M] -- C:\Users\tech\AppData\Roaming\DSite

:Commands
[resethosts]
[emptytemp]
[Reboot]

[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

9

Here is the log that popped up when I rebooted:

All processes killed
========== COMMANDS ==========
Restore point Set: OTL Restore Point
========== OTL ==========
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_Dlls:c:\progra~3\browse~1\261339~1.144{c16c1~1\browse~1.dll deleted successfully.
C:\Users\tech\AppData\Roaming\DSite\UpdateProc folder moved successfully.
C:\Users\tech\AppData\Roaming\DSite folder moved successfully.
========== COMMANDS ==========
C:\Windows\System32\drivers\etc\Hosts moved successfully.
HOSTS file reset successfully

[EMPTYTEMP]

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Public

User: tech
->Temp folder emptied: 12601310 bytes
->Temporary Internet Files folder emptied: 441885006 bytes
->Java cache emptied: 3228087 bytes
->Google Chrome cache emptied: 16322359 bytes
->Flash cache emptied: 66725 bytes

User: Wendy

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 63788282 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 67825 bytes
RecycleBin emptied: 39562434 bytes

Total Files Cleaned = 551.00 mb

OTL by OldTimer - Version 3.2.69.0 log created on 01062014_101710

Files\Folders moved on Reboot…
C:\Users\tech\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.
C:\Users\tech\AppData\Local\Microsoft\Windows\Temporary Internet Files\counters.dat moved successfully.
File move failed. C:\Windows\temp_avast_\Webshlock.txt scheduled to be moved on reboot.

PendingFileRenameOperations files…

Registry entries deleted on Reboot…

10

Are you experiencing any problems ?

11

No, no problems. The last time I had a virus, I had a TON of problems - files freezing up all the time, internet constantly crashing. None of that going on now.

12

OTL quick scan:

13

That’s good :slight_smile:

If all is OK tomorrow then let me know and we will tidy up

14

Thank you!

15

Hello! Just checking in. Is there anything else I need to do?

16

In that case methinks I will send you on your merry way :slight_smile:

Subject to no further problems :slight_smile:

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

Clear Restore Points

Go Start > All Programmes > Accessories > System tools
Right click Disc Cleanup and select run as administrator
When it pops up at the first prompt select OK after it has done some calculations the tabs will appear
Select More Options tab
Press Sytem Restore and Shadow Copies Cleanup button

: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article and this article.
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware

https://dl.dropboxusercontent.com/u/73555776/CryptoPrevent.JPG

Malwarebytes.

Update and run weekly to keep your system clean

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?Keep safe :wave:

17

Thank you, thank you, thank you for everything! :smiley: Happy New Year!