Help needed

Hello!

Yesterday my PC restarted itself for the first time. I was watching a clip with BS Player, screen became messed up, I couldn’t end any process or even go to the task manager. I pressed Ctrl+Alt+Del a couple of times with no success and after a while my PC restarted itself.

When it got back into Windows (XP) it made a file “Mini100609-01.dmp” in “C:\Windows\Minidump” folder and added this to my startup:
HKLM:Run [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

What should I do? How can this dmp file be reviewed? I’m 99,99% sure that I’m not infected, I think it has to be some program error with audio or something…

Thank you for any help! :slight_smile:

upload the minidump to mediafire.com and give me the share link. i’ll tell you the cause for bsod.

Not that this is much help, but I have been having this problem for some time time now and have a folder full of minidump files in Windows folder. I have sent one off to Avast for them to look at with instructions found in the support centre tab on the website page. SApmebody will probably get back with better instructions than this as I am still learning how to use the product so I will look out for what answers you get doo. Good luck

Hi NMB

Just seen your reply to Bellzemos, could I be cheeky and ask if I could send you one of my minidumps as you seem to know what to do. Could you please also instruct how to go about it.

Thanks

Shazza54

Hello Shazza54 ,

I can “only” say what caused the bsod to occur and “possibly” the reason- i’m “not sure” whether I can come to know about the reason. I don’t know whether I can give the fix or not.

Thank you so much! Here is the link to the file (I uploaded it to yousendit.com):

https://www.yousendit.com/transfer.php?action=batch_download&send_id=750132393&email=b35614d6f5a2ce597e9ed864d786b638

THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea)
The device driver is spinning in an infinite loop, most likely waiting for hardware to become idle. This usually indicates problem with the hardware itself or with the device driver programming the hardware incorrectly.

DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_FAULT

MODULE_NAME: nv4_mini

IMAGE_NAME: nv4_mini.sys

I think its the problem of your graphics driver.

What should I do? Otherwise, the graphics work perfectly on my PC.

Should I remove the “HKLM:Run [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k” line from the startup with CCleaner?

And thank you very much for the help, nmb! :slight_smile:

no problem if its there. it’ll automatically go after the next reboot. leave it there.

install the right driver for your hardware. go to the hardware supplier’s website and download the latest drivers.

you are welcome.

Hmm, It’s not going away after the reboot… Should I leave it anyway? What is it good for anyway?

Thank you again! :slight_smile:

delete all the mini memory dumps in the c:\windows\minidump folder. and restart. the entry should have gone.

I deleted the contents of C:\Windows\Minidump folder and rebooted, but that line is still there.

Then I deleted the Minidump folder too, rebooted, but the line is still there.

remove the entry. no problem.

OK, I’ll remove it with CCleaner. Thank you! :slight_smile:

nmb, could you please look into some of my little brother’s minidump files please? He’s having serious issues with BSODs on his PC all the time and he can’t figure out what is wrong (software, hardware,…).

Here is the file: https://www.yousendit.com/transfer.php?action=batch_download&batch_id=Z01Qa3ZORkViR0kwTVE9PQ

Thank you!

hello Bellzemos,

i was busy today. so was offline.

any ways, will take a look at it. and will tell you only the reason for bsod.

nmb

the bsods were caused by aswMon2.SYS , aswSP.SYS, which is avast system files. ntoskrnl.exe , winlogon.exe etc… i checked only four of the 60 dmp files you sent to me.

there might be many reasons for bsods.
you can upload them to ftp://ftp.avast.com/incoming you cant see the files you uploaded. so just upload it.

guide: you can open a folder on your system(windows explorer), type the above address and just drag the rar file in to the ftp site.

nmb

First, thank you very much for helping me! :slight_smile:

I just uploaded the whole rar with 60 files.

By the way, sometimes when my borther’s PC starts, the Avast ball can’t activate (0 providers running) and it eats the CPU (99%), until the shutdown. Sometimes (like after 20 minutes of use) the PC reboots all by himself. I wonder if it’s a hardware or a software error…

Hmm, what should I do now? I apologise for my lameness. :slight_smile:

Are you still getting the same bsods?..

nmb