lydia38024
Norton and avast! are not compatible. Most AV programs don’t like other AV programs.
Simply un-installing Norton didn’t remove it from your computer.
At this point, we need to start from scratch by doing some cleanup.
Click on the link in my signature and do the following:

  1. download the avast uninstall utility and run it to completely remove avast.
  2. download the Norton un-install utility and use it to completely remove Norton.
  3. Install the Sun Java App. from the link Eddy supplied.
  4. Re-install Avast!
    Please let us know how everything is going.
    We’ll be looking out for your reply. :slight_smile: