HELP PLEASE

HI every body >>>first i wont to tell you that i cant writ english well because iam frome syria >>so i hope you inderstan me>>
i find proplems with updats >>>when i start it the programe tel me that the up date size is 18 m and it starts updat every time i chec it and at rhe same size its big size for my downlod speed >>4k/s >> :o :o ?? but whe i see VPS it is the newest update and try agin to check updat …its size 18 m !!! >> can you help me please

Right click the ‘a’ blue icon on system tray.
Choose ‘About avast!..’ option.
Open the info clicking on the ‘+’ mark.
Which avast version do you have?

Please, post the last 200-250 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

I have 4.8.1229

2

25.09.2008 21:41:26.000 1222375286 general Started: 25.09.2008, 21:41:26
25.09.2008 21:41:26.000 1222375286 general Running setup_av_pro-4cd (1229)
25.09.2008 21:41:26.000 1222375286 system Operating system: Windows Vista ver 6.0, build 6000, sp 0.0
25.09.2008 21:41:26.000 1222375286 system Memory: 58% load. Phys:427052/1037760K free, Page:1449772/2338052K free, Virt:2037104/2097024K free
25.09.2008 21:41:26.000 1222375286 system Computer WinName: NARAM-PC
25.09.2008 21:41:26.000 1222375286 system Windows Net User: NARAM-PC\NARAM
25.09.2008 21:41:26.000 1222375286 general Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress /tray
25.09.2008 21:41:26.000 1222375286 general DldSrc set to inet
25.09.2008 21:41:26.000 1222375286 general Operation set to INST_OP_UPDATE_GET_PACKAGES
25.09.2008 21:41:26.000 1222375286 general Old version: 4cd (1229)
25.09.2008 21:41:26.000 1222375286 system Using temp: C:\Users\NARAM\AppData\Local\Temp_av_proI.tm~a03200 (96502M free)
25.09.2008 21:41:26.000 1222375286 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
25.09.2008 21:41:26.000 1222375286 internet SYNCER: Agent=Syncer/4.80 (av_pro-1229;p)
25.09.2008 21:41:26.000 1222375286 system Computer DnsName: NARAM-PC
25.09.2008 21:41:26.000 1222375286 system Computer Ip Addr: 127.0.0.1
25.09.2008 21:41:26.000 1222375286 system Installed in: C:\Program Files\Alwil Software\Avast4 (96502M free)
25.09.2008 21:41:26.000 1222375286 internet SYNCER: Type: use IE settings
25.09.2008 21:41:26.000 1222375286 internet SYNCER: Auth: another authentication, use WinInet
25.09.2008 21:41:26.000 1222375286 package Part prg_av_pro-4cd is installed
25.09.2008 21:41:26.000 1222375286 package Part vps-8092500 is installed
25.09.2008 21:41:26.000 1222375286 package Part news-4b is installed
25.09.2008 21:41:26.000 1222375286 package Part setup_av_pro-4cd is installed
25.09.2008 21:41:26.000 1222375286 package Part jrog-4d is installed
25.09.2008 21:41:26.000 1222375286 general Old version: 4cd (1229)
25.09.2008 21:41:27.000 1222375287 file SetExistingFilesBitmap: 1053->151->151
25.09.2008 21:41:27.000 1222375287 general GUID: be4100a7-d7b5-48cd-95e3-0fa6e9660f75
25.09.2008 21:41:27.000 1222375287 general Server definition(s) loaded for ‘main’: 203 (maintenance:0)
25.09.2008 21:41:27.000 1222375287 general SelectCurrent: selected server ‘Download626 AVAST Server’ from ‘main’
25.09.2008 21:41:27.000 1222375287 internet SYNCER: Type: use IE settings
25.09.2008 21:41:27.000 1222375287 internet SYNCER: Auth: another authentication, use WinInet
25.09.2008 21:41:27.000 1222375287 internet SYNCER: Agent=Syncer/4.80 (av_pro-1229;p)
25.09.2008 21:42:12.000 1222375332 internet Used server: http://download626.avast.com/iavs4x
25.09.2008 21:42:13.000 1222375333 general Server definition(s) loaded for ‘main’: 203 (maintenance:0)
25.09.2008 21:42:13.000 1222375333 general SelectCurrent: selected server ‘Download924 AVAST Server’ from ‘main’
25.09.2008 21:42:13.000 1222375333 internet SYNCER: Type: use IE settings
25.09.2008 21:42:13.000 1222375333 internet SYNCER: Auth: another authentication, use WinInet
25.09.2008 21:42:15.000 1222375335 internet Used server: http://download924.avast.com/iavs4x
25.09.2008 21:42:15.000 1222375335 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
25.09.2008 21:42:15.000 1222375335 package LoadPartInfo: jrog = jrog-4d returned 00000000
25.09.2008 21:42:15.000 1222375335 package LoadPartInfo: news = news-4b returned 00000000
25.09.2008 21:42:15.000 1222375335 package LoadPartInfo: program = prg_av_pro-4cd returned 00000000
25.09.2008 21:42:15.000 1222375335 package LoadPartInfo: setup = setup_av_pro-4cd returned 00000000
25.09.2008 21:42:15.000 1222375335 package LoadPartInfo: vps = vps-8092401 returned 00000000
25.09.2008 21:42:15.000 1222375335 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
25.09.2008 21:42:15.000 1222375335 package Part vps-8092401 was set to be installed
25.09.2008 21:42:15.000 1222375335 package LoadPartVpu: Loading ‘part-prg_av_pro-4cd.vpu’ returned 00000000
25.09.2008 21:42:15.000 1222375335 package LoadPartVpu: Loading ‘part-vps-8092401.vpu’ returned 00000000
25.09.2008 21:42:15.000 1222375335 package LoadPartVpu: Loading ‘part-news-4b.vpu’ returned 00000000
25.09.2008 21:42:15.000 1222375335 package LoadPartVpu: Loading ‘part-setup_av_pro-4cd.vpu’ returned 00000000
25.09.2008 21:42:15.000 1222375335 package WARN:LoadPartVpu ended on no pInfo
25.09.2008 21:42:15.000 1222375335 package LoadPartVpu: Loading ‘part-jrog-4d.vpu’ returned 00000000
25.09.2008 21:42:15.000 1222375335 package IsFullOkay: jrog-4d.vpu - is okay
25.09.2008 21:42:15.000 1222375335 general Part of license key: C4651909R9999E1135
25.09.2008 21:42:15.000 1222375335 package FilterOutExistingFiles: 151 & 151 = 0
25.09.2008 21:42:15.000 1222375335 package FilterOutExistingFiles: 151 & 151 = 0
25.09.2008 21:42:15.000 1222375335 package IsFullOkay: setup_av_pro-4cd.vpu - is okay
25.09.2008 21:42:15.000 1222375335 package IsFullOkay: setif_av_pro-4cd.vpu - is okay
25.09.2008 21:42:15.000 1222375335 package IsFullOkay: vps-8092400.vpu - not okay (doesn’t exist)
25.09.2008 21:42:15.000 1222375335 package IsFullOkay: vps-8092400.vpu - not okay (doesn’t exist)
25.09.2008 21:42:15.000 1222375335 package IsFullOkay: vpsm-8092401.vpu - not okay (doesn’t exist)
25.09.2008 21:42:15.000 1222375335 package IsFullOkay: vpsm-8092401.vpu - not okay (doesn’t exist)
25.09.2008 21:42:15.000 1222375335 package IsFullOkay: jrog-4d.vpu - is okay
25.09.2008 21:49:57.000 1222375797 internet ERROR:HttpGetWininet, catch returned 0x00002EE2
25.09.2008 21:58:07.000 1222376287 internet ERROR:HttpGetWininet, catch returned 0x00002EE2
25.09.2008 21:59:13.000 1222376353 package DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vps-8092400.vpu, returned 0x000004c7
25.09.2008 21:59:13.000 1222376353 package ERROR MakeVps LoadFullPackage: C:\Program Files\Alwil Software\Avast4\Setup\vps-8092400.vpu, error 0x00000002
25.09.2008 21:59:13.000 1222376353 package Transferred: files 3, bytes 3604500, time 1065299 ms
25.09.2008 21:59:13.000 1222376353 package Retries: total 0, files 0, servers 2
25.09.2008 21:59:13.000 1222376353 file NeedReboot=false
25.09.2008 21:59:13.000 1222376353 general Return code: 0x000004C7 [The operation was canceled by the user.]
25.09.2008 21:59:13.000 1222376353 general Stopped: 25.09.2008, 21:59:13

do you wont me to see you pictures about the problem ??

If you never updated the virus database, maybe it is big at the first time.
Next updates will be incremental, small ones.
Do not cancel the operation…

NO >>I HAVE UPDATED IT …WHEN I CLIC ABOUT AVAST AN I SEE VPS ITS TODAY DATE …THEN I CLIC UPDATE ITS SIZE IS 18 M

Hi Naram…

You might want to try a repair installation of avast. I had a look at your log and indeed, something’s wrong. ???

What version of Windows Vista are you using, Home basic, Home Premium, Business or Ultimate?

Best Regards…

FIRST … ABOUT AVAST - VPS FILE ! LOOK AT THE DATE

http://www6.0zz0.com/2008/09/25/21/656860436.jpg

25/9/2008 its the newest update for avast

then … I cliced update >>> look --its strange !! ???

http://www2.0zz0.com/2008/09/25/21/928210351.jpg

18 m

HI >

HOME BASIC … PLEASE LOOK AT THE PICTURES

Hi…

I apologize but I can’t read Arabic, however, I do understand what you are trying to say. Try performing a repair installation to see if that works. The way you do that in Home Basic, I think, is to click on the Start button and then the Control Panel. Look for an icon called “Programs and Features” and click on it. Look for entry for avast and click on it. It should give you an option to repair it at some point.

Let us know how it goes. :slight_smile:

Best Regards…

Oh no … the same and new problems … its ok thank you very much …I well uninstall avast :‘( :’( :‘( :’( :‘( :’( :‘( :’( :‘( :’( and install some better anti virus like avira…

Hi…

We’d be happy to try to help you out with them but if you still want to try Avira, which is another excellent free antivirus, just uninstall avast with the removal tool located here…

http://www.avast.com/eng/avast-uninstall-utility.html

Best Regards…

I think Avira updates aren’t as reliable as avast ones.
Do you have the setup.exe file you have downloaded to install avast?
Run (execute) it again.
I can’t understand what is happening… why 18Mb of download for vps… ???

Hi Tech…

I think it has to do with this part of Naram’s log…

25.09.2008 21:42:15.000 1222375335 package IsFullOkay: vps-8092400.vpu - not okay (doesn’t exist)
25.09.2008 21:42:15.000 1222375335 package IsFullOkay: vps-8092400.vpu - not okay (doesn’t exist)
25.09.2008 21:42:15.000 1222375335 package IsFullOkay: vpsm-8092401.vpu - not okay (doesn’t exist)
25.09.2008 21:42:15.000 1222375335 package IsFullOkay: vpsm-8092401.vpu - not okay (doesn’t exist)
25.09.2008 21:42:15.000 1222375335 package IsFullOkay: jrog-4d.vpu - is okay
25.09.2008 21:49:57.000 1222375797 internet ERROR:HttpGetWininet, catch returned 0x00002EE2
25.09.2008 21:58:07.000 1222376287 internet ERROR:HttpGetWininet, catch returned 0x00002EE2
25.09.2008 21:59:13.000 1222376353 package DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vps-8092400.vpu, returned 0x000004c7
25.09.2008 21:59:13.000 1222376353 package ERROR MakeVps LoadFullPackage: C:\Program Files\Alwil Software\Avast4\Setup\vps-8092400.vpu, error 0x00000002

It may be the the vps or some other like file may be corrupted. ???

Best Regards…

thank all of you … i have reinstalled avast and now it works very well with understanded way (i mean updates )

I LOVE AVAST !

IT,S N : 11111111111111

Hi…

You’re more than welcome, glad we could help. :slight_smile:

Best Regards…