I read some messages in this forum, and know you need some archives for solve the problem. They’re attached bellow.
Please, help me!
thank you very much! and good night!
Please go to START (Windows Orb) >> Control Panel >> Uninstall a Program or Programs and Features and remove the following (if listed):
globalupdate Helper (If you can find it in the list; if not we will deal with it later.)
To do so, left clicking on the name once and then click Uninstall/Change at the bar above the list window.
Follow the prompts of the uninstaller BUT please read carefully any questions it asks before answering; some uninstallers will try and deceive you into keeping the software.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished FRST will generate a log on the Desktop, called Fixlog.txt.
Please attach it to your reply.
LAST >>>>
Double click on the MCShield icon in the Notification bar to open the MCShield Control Center. Click on Logs (on the left hand side menu) and then select AllScans.txt (if it is not already selected). Click on Copy and then paste the log in a reply post here. Thanks.
Hello! Relax, no problem!
I followed your instructions, and
FIRST: I unninstaled the program globalupdate helper using RevoUnninstaler, because like you said it would happen, It doesn’t appear in the list of control panel programs… Is it very serious? Did I wrong think?
SECOND: Done! fixlog.txt attached
LAST: Done! MCShield.txt attached
Clean up of Malware Removal Tools
Now that we are through using these tools, let’s clean them off your system so that should you ever need to have malware removed again (we hope not) fresh, updated copies will be downloaded.
Download Delfix from here to your desktop and double click it to start the program
Ensure Remove disinfection tools is ticked Also tick:
The program will run for a few moments and then notepad will open with a log. Please attach the log in your next reply.
You can delete any log files left on your desktop as these are no longer needed.