Help !!! Problem....with Internet browser

Avast Free Antivirus / Premium Security
1

Guys…help please…Suddenly my browser doesn’t functionally normal (it won’t browse the internet) the strange things is my internet connection is normaly (messenger is normal, when i browse with program such as i tune or Windows media player everything is normal ) the problem is when i browse with my Firefox or Internet Explorer there are message “Contain no data” (which means the browser report that i don’t have any connection with the Internet) but when I stop the On-Access Protection Control everything go back to normal…

Any suggestion… ???

Thanks before…:smiley: :wink:

2

Or you’re trying to see abnormal webpages and this does not occur with all pages.
Or you’re infected and you shouldn’t disable the antivirus :o

Try cleaning your temporary files.
Schedule a boot time scanning with avast. Start avast! > Right click the skin > Schedule a boot-time scanning. Select for scanning archives. Boot.
Use a-squared, ewido or Spyware Terminator (trojan removers).

Let us know the results :wink:

3

What is your firewall ?
Does it allow ashWebSv.exe to access the internet ?

when i browse with my Firefox or Internet Explorer there are message "Contain no data"
This and the fact that it works when the web shield is paused would tend to indicate firewall blocking.
4

1st the error happens to all webpages, its happen to every browser both Mozzila firefox and IE
2nd I already scan all of the files on my hardrive but there is no viruses found

I already do what u sugest ( cleaning the temporary files & scanning archives) no viruses found and stiil no changes, I still can’t browse when the “ON-Access Protection” swtiched ON but when its OFF Yes! I can browse normally but without protection…any more suggestion…

5

Did you read my post ?

6

I’m using standatr win xP sp2 firewall, yes its allow ashWebSv.exe to access internet, and I already mention I only had the problem when I switch on the On-Access Protection from AVAST, but when I disabled it everthing normal…so I have conclusion its was because of the AVAST not the Firewall

Yes that was I think 1st time, but now its clear when I’m disable the Avast there are no problem at all when I using my browser, and I already try to Pause the Avast provider 1 by 1 to find which one is cause the problem but there are still problem even I already pause all the provider,

So right now I Only can browse the internet when the Avast protection disable… :-[

Plz any more suggestion…

7

See Image are both of these in the XP firewall Exclusions and are they ticked ?

If so I’m at a loss as to what what might be blocking ashWebSv.exe

In order for this to happen there would have to be some form of interaction with another program, disable one and it will work, however, that doesn’t give an indication of what is truly at fault.

Do you use a router ?
Do you use a proxy program or is this a requirement of your ISP, etc. ?

As you mention ‘Suddenly my browser doesn’t functionally normal (it won’t browse the internet)’ have you changed anything recently, new program, etc.

Edit, Ignore the bit in the image about the firewall being off, I use Outpost Pro. You could switch off the XP firewall, for a quick test with web shield enabled and see if that works, then enable the firewall.

8

Yes they are

Looks new changes happening, I have just restore my default firewall setting, and every my last configuration setting at the Avast program ,…

Right now my browser normal if only I disabled the “Web Shield” at the On Access Protection setting…Is that normal…? because when I try enabled it, the browser won’t work again…

Thanks before…man :smiley:

9

:slight_smile: Hi “14” :

  You may have a problem that is NOT a "virus", but some-
  thing more serious, that is NOT detected by Avast .
  Other than Avast & your inadequate XP SP2 "firewall",
  what other security program(s) do you have on your
   computer ? If you do NOT have "Ewido", as Tech 
  suggested, would encourage you do do so, since it
 "specializes" in more "serious" malware, like trojans,
  worms, keyloggers, generic dialers, etc in detecting &
  quarantining them .
10

Ewido I already check the website…and its not free dude, Its kind of expensive, Can u suggest something Free maybe ???:smiley:

11

:slight_smile: Hi “14” :

 I realize the ewido website can be misleading as to the
 program; one starts off by downloading the program, 
 which includes "real-time protection" and automatic
 updates for a "trial" period. Let the "trial" end without
 purchasing the program ; it "reverts" to the "free" version
 where you "lose" the real-time protection and automatic
 Updates. I have for a long time, been using the "free"
 Ewido .
12

Okay,I’ll try to download Ewido 1st, but still do any one have exact answer…Why that When I enabled (switch to normal position) The Web Shield On-Access Protection, I can’t browse any website with my FireFox and IE…???

13

Is ashwebsv.exe allowed to receive ‘inbound’ connections from the Internet into the XP SP2 firewall?

The real free version of ewido anti-spyware, with real-time protection and automatic online update disabled by default, i.e., the on-demand scanner only (without need to wait the trial period to expire) is here: http://free.grisoft.com/doc/ewido-anti-spyware-free/lng/us/tpl/v5

14

Hi 14,
You can also scan your computer online and clean it, or download ewido anti-spyware micro scanner http://www.ewido.net/en/onlinescan/ :wink:

15

Microsoft has Windows Defender which is free.

16

:cry:

I already scan my Computer with Ewido, The Result is clean, and still I can not use my browser when the Web Shield provider run, Any one can Help… ???

OR I should change my Anti Virus program…???

17

Please, activate logging in WebShield:

  1. Edit \data\avast4.ini file
  2. Find the section [WebScanner]
  3. Add the line:
    EnableLogging=1
  4. Restart Web Shield in XP (terminate and start again) or whole PC in case of Win98
  5. Browse (trying to access some webpages)

The log file are \data\log\ashwebsv.log and ashwebsv.ws.
They would be accessible when WebShield is terminated again.
Post them here or send by mail to rypacek@asw.cz

After that, disable the logging to avoid a big log file.

18

I too began having problems with any browser but am receiving “The connection was reset” errors on any “http” sites. If I go to an “https” site everything was OK.

I found that either terminating WebShield or removing the 80 from “Redirected HTTP port(s)” field it worked also.

I have created a log such as rypace asked for from you and maybe will help.

19

Connection instability?
Can you post a screenshot of the error message?
Do you have any other antivirus, security program, etc., installed in this computer?

WebShield does not scan https traffic… either if you remove port 80 from scanning is the same as disable WebShield…
Can you generate the log file as posted before?

20

Hi Tech, :wink:
I dont think that this is problem coused by other antivirus, security program, etc…I had this problem with the browser yesterday too, but now it’s gone, no problemo, nada.Before the problem start i scaned with Ewido and it found this Downloader.Adload.ch and i deleted it, and after that i scaned with Ad Aware it didnt find anything, so i run CCleaner and scan with Avast. The message that i was receiving was “The connection was reset while loading the page” or something like that, also it was written to check the conection wich was ok and enabled, and also to check if i use firewall is the Firefox permited to conect to internet.Exept that there was unusual high activity with the firewall and that i was not able to browse in periods of few minutes to about 30 minutes.I did not do any changes and now the browser is working fine with no problems. ??? any idea what happend :stuck_out_tongue: