Help re: blackled, reduled malware

Hi there, I have seen various posts with regards to these malwares. I have checked that I am only running one antivirus program (Avast). I have used the adware cleaner, then the malware bytes cleaner but it is not detecting these malwares at all. It was originally telling me that they were appearing in Chrome so I completely uninstalled the program. Unfortunately it then moved somewhere else.

Every day when I open my laptop I am getting more and warnings from Avast with different programs.

Please help -I am not very computer savvy and do not want to harm my laptop. I am using windows 8.

Many thanks,

Helen

Ive just seen the post re: attaching logs - give me 5 and I’ll get these :slight_smile:

As requested pls find attached the logs

Good job Helen, now you’ve to wait a bit…

Hello,

https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
Fix with Farbar Recovery Scan Tool

https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
[B] This fix was created for this user for use on that particular machine.
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif

https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
[/B]
Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

[*]Right-click on
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File).
[*]Press the Fix button just once and wait.
[*]If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
[*]When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

Reset your router.
http://setuprouter.com/networking/how-to-reset-your-router/

Hi Argus,

many thanks for your reply - I appreciate it. The only log generated is the one I have attached ?! :slight_smile:

Tcpip\..\Interfaces\{C13D3264-C67F-4E4A-8835-0200AE89F955}: [NameServer] 8.8.8.8,8.8.4.4,4.2.2.1,4.2.2.2,208.67.222.222,208.67.220.220,8.26.56.26,8.20.247.20,156.154.70.1,156.154.71.1

This is your problem. Reset your router to factory default.

Attach here Fixlog.txt.

is this what you need? I am still getting the messages!!!

hey helen did you follow argus second instrution to reset the router if not plaese do so :slight_smile:

yes I did!

https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

[*]Right-click on
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File).
[*]Make sure that Addition option is checked.
[*]Press Scan button and wait.
[*]The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

Hi there - as requested!!!

also I am trying to open documents in word and for some reason it is now not working?! When I go to search for Word 2013 i am getting the message that the shortcut for winword.exe has been moved.

I am also getting the same for excel but the fact that excel.exe has moved - luckily my next deadline is not until Thursday and I have done most of the work :slight_smile:

and unfortunately the same for powerpoint :-\

https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
Fix with Farbar Recovery Scan Tool

https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
[B] This fix was created for this user for use on that particular machine.
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif

https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
[/B]
Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

[*]Right-click on
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File).
[*]Press the Fix button just once and wait.
[*]If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
[*]When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

I have done everything you have asked me too!!

You have a personal message

I am hoping this will work - I have tried to reply for about four hours today!!

Okay.