Help removing Snap Do

Viruses and worms
1

Hubby accidentally downloaded Snap Do on his laptop. I ran adwcleaner and got rid of it, but unfortunately it also did something to the computer’s ability to get online. I reset to the previous day and ran MBAM. I had to run the quick scan and the full scan and got most of the issues, but the search on Chrome and IE is still being taken over by Snap Do. I ran OTL and am attaching that log below. It only gave me ONE text file. Next I ran aswMBR, and I am attaching that next. Thanks in advance for your help!

2

Attaching OTL log

3

Attaching aswMBR log

4

I’m on it …

5

@ donny123

Please download zoek.zip or zoek.rar by smeenk (
http://www.mcshield.net/personal/magna86/Images/Zoek_icon.png
) from here or here and save it to your Desktop.
Unpack the archive…

[*]Close any open browsers
[*] Temporarily disable your AntiVirus program. (If necessary)
If you are unsure how to do this please read this or this Instruction.

[*]Double click on zoek.exe to run the tool .
Please wait while the tool does not start…

[*]Copy the text present inside the code box below and paste it into the large window in the zoek tool:

EmptyCLSID;
{11111111-1111-1111-1111-110311121157};C
{31ad400d-1b06-4e33-a59a-90c2c140cba0};C
{02478D38-C3F9-4efb-9B51-7695ECA05670};C
{94625830-343a-4df0-88c1-444d195064d0};C
{ae07101b-46d4-4a98-af68-0333ea26e113};C
{94625830-343A-4DF0-88C1-444D195064D0};C
FilesRCM;
C:\Program Files (x86)\Plus-HD-1.3;FS
C:\ProgramData\Conduit;FS
C:\Users\Donny\AppData\Local\Conduit;FS
C:\Users\Donny\Documents\*.tmp;F
ipconfig /flushdns >> %temp%\log.txt;b
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run];R
"vProt"=-;R
C:\Windows\SysNative\mscoree.dll;I
C:\Windows\SysWow64\modules;VS
C:\Windows\SysWow64\js;VS
C:\Windows\SysWow64\images;VS
C:\Windows\SysWow64\html;VS
C:\Windows\SysWow64\css;VS
AutoClean;

[*] Click on
http://www.mcshield.net/personal/magna86/Images/Run%20Script%20by%20zoek.png
button.
Please wait until a logreport will open (this can be after reboot)

[*]Save notepad to your Desktop and attach here zoek-results.log
Note: It will also create a log in the C:\ directory named “zoek-results.log”

Next …

Please download Farbar Recovery Scan Tool (
http://www.mcshield.net/personal/magna86/Images/FRST_canned.png
) by Farbar and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

[*]Double-click to run it. When the tool opens click Yes to disclaimer.
[*]Press Scan button.
[*]It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
[*]The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

6

Thank you! Attaching zoek-results.

7

Attaching the two logs I got from FRST

8

1. Open notepad and copy/paste the text present inside the code box below.
To do this highlight the contents of the box and right click on it. Paste this into the open notepad.
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system


Start
(Conduit) C:\Program Files (x86)\SearchProtect\Main\bin\CltMngSvc.exe
(Conduit) C:\Program Files (x86)\SearchProtect\SearchProtect\bin\cltmng.exe
(Conduit) C:\Program Files (x86)\SearchProtect\UI\bin\cltmngui.exe
File: C:\Windows\eHome\McrMgr.exe
C:\Program Files (x86)\SearchProtect
C:\Users\Donny\AppData\Local\Conduit
CMD: ipconfig /flushdns
HKCU\...\Run: [BackgroundContainer] - "C:\Windows\SysWOW64\Rundll32.exe" "C:\Users\Donny\AppData\Local\Conduit\BackgroundContainer\BackgroundContainer.dll",DllRun <===== ATTENTION
HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.conduit.com/?ctid=CT3319613&octid=EB_ORIGINAL_CTID&SearchSource=55&CUI=&UM=2&UP=SPFE1ED9D6-7464-45F8-B766-C5062532F86A&SSPV=
URLSearchHook: HKLM-x32 - (No Name) - {94625830-343a-4df0-88c1-444d195064d0} - No File
SearchScopes: HKLM - {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = 
SearchScopes: HKLM-x32 - DefaultScope {006ee092-9658-4fd6-bd8e-a21a348e59f5} URL = 
SearchScopes: HKLM-x32 - {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = 
SearchScopes: HKCU - DefaultScope {014DB5FA-EAFB-4592-A95B-F44D3EE87FA9} URL = http://search.conduit.com/Results.aspx?ctid=CT3319613&octid=EB_ORIGINAL_CTID&SearchSource=58&CUI=&UM=2&UP=SPFE1ED9D6-7464-45F8-B766-C5062532F86A&q={searchTerms}&SSPV=
SearchScopes: HKCU - {014DB5FA-EAFB-4592-A95B-F44D3EE87FA9} URL = http://search.conduit.com/Results.aspx?ctid=CT3319613&octid=EB_ORIGINAL_CTID&SearchSource=58&CUI=&UM=2&UP=SPFE1ED9D6-7464-45F8-B766-C5062532F86A&q={searchTerms}&SSPV=
SearchScopes: HKCU - {A8906973-0D4D-4628-8319-0D8EACBD9E9F} URL = 
Handler: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} -  No File
CHR HomePage: http:\/\/search.conduit.com\/?ctid=CT3319613&octid=EB_ORIGINAL_CTID&SearchSource=55&CUI=&UM=2&UP=SPFE1ED9D6-7464-45F8-B766-C5062532F86A&SSPV=
CHR RestoreOnStartup: "http:\/\/search.conduit.com\/?ctid=CT3319613&octid=EB_ORIGINAL_CTID&SearchSource=55&CUI=&UM=2&UP=SPFE1ED9D6-7464-45F8-B766-C5062532F86A&SSPV="
CHR DefaultSearchURL: http:\/\/search.conduit.com\/Results.aspx?ctid=CT3319613&octid=EB_ORIGINAL_CTID&SearchSource=58&CUI=&UM=2&UP=SPFE1ED9D6-7464-45F8-B766-C5062532F86A&q={searchTerms}&SSPV=
CHR DefaultNewTabURL:
R2 CltMngSvc; C:\Program Files (x86)\SearchProtect\Main\bin\CltMngSvc.exe [2251552 2013-12-16] (Conduit)
Task: {00318F82-F9D6-48CB-950D-F2D42DE5A2F4} - \BackgroundContainer Startup Task No Task File
AlternateDataStreams: C:\ProgramData\Temp:07F6D9E4
AlternateDataStreams: C:\ProgramData\Temp:1D2CC1E0
AlternateDataStreams: C:\ProgramData\Temp:373E1720
AlternateDataStreams: C:\ProgramData\Temp:40C599E0
AlternateDataStreams: C:\ProgramData\Temp:6ADEA413
AlternateDataStreams: C:\ProgramData\Temp:D346F792
CMD: netsh winsock reset
2013-12-26 13:18 - 2013-12-26 13:19 - 00000000 ____D C:\Users\Donny\AppData\Local\SearchProtect
2013-12-26 13:18 - 2013-12-26 13:19 - 00000000 ____D C:\Program Files (x86)\SearchProtect
2013-12-25 10:27 - 2013-12-25 10:27 - 00000000 ____D C:\Windows\SysWOW64\modules
2013-12-25 10:27 - 2013-12-25 10:27 - 00000000 ____D C:\Windows\SysWOW64\js
2013-12-25 10:27 - 2013-12-25 10:27 - 00000000 ____D C:\Windows\SysWOW64\images
2013-12-25 10:27 - 2013-12-25 10:27 - 00000000 ____D C:\Windows\SysWOW64\html
2013-12-25 10:27 - 2013-12-25 10:27 - 00000000 ____D C:\Windows\SysWOW64\css
Hosts:
CMD: DEL %TEMP%\*.* /F /S /Q
CMD: RD /S /Q %TEMP%
End

2. Save notepad as fixlist.txt to your Desktop.
NOTE: => It’s important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

3. Run FRST/FRST64 and press the Fix button just once and wait.
If the tool needed a restart please make sure you let the system to restart normally and let the tool completes its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Please copy-paste it to your reply.
Note: If the tool warned you about the outdated version please download and run the updated version.

Next …

  1. Re-run FRST, just hit Scan button and attach here fresh FRST.txt logreport.

  2. Re-run Zoek, click on Options > check the box for Do a Deep Scan and click on RunScript button. Please attach here fresh created zoek log.

9

Attaching Fixlog, too long to C&P.

10

Attaching new FRST

11

Attaching new zoek log

12

Looks good. Just to remove some leftovers:

[*]Re-run zoek.exe;
Please wait while the tool does not start…

[*]Copy the text present inside the code box below and paste it into the large window in the zoek tool:

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Windows];R
"AppInit_DLLs"="c:\\windows\\syswow64\\nvinit.dll";R
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Windows];R64
"AppInit_DLLs"="C:\\Windows\\system32\\nvinitx.dll";R64
CHRDefaults;
{A8906973-0D4D-4628-8319-0D8EACBD9E9F};C
{A8906973-0D4D-4628-8319-0D8EACBD9E9F};C
AutoClean;
C:\Users\Donny\AppData\Local\SearchProtect;FS
C:\Users\Donny\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\IDPC0PX2\sp-downloader[1].exe;F
C:\Users\Donny\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CPZ2HIGO\spstub[1].exe;F
C:\Users\Donny\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CCYS0H7E\SPSetup[1].exe;F
C:\Users\Donny\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\IDPC0PX2\InstallConverter_brie.exe;F

[*] Click on
http://www.mcshield.net/personal/magna86/Images/Run%20Script%20by%20zoek.png
button.
Please wait until a logreport will open (this can be after reboot)

[*]Save notepad to your Desktop and attach here zoek-results.log
Note: It will also create a log in the C:\ directory named “zoek-results.log”

How’s your computer running now?

13

Attaching new zoek.

Everything seems to be running fine now, no sign of snap do! Thank you so much!!

14

You are malware free. Posted logs are now appear cleans and show no signs of active infection.

Good workman always cleans up after himself.
• The following will implement some post-cleanup procedures:

=> Please download DelFix by Xplode to your Desktop.

Run the tool and check the following boxes below;
[i]
http://www.mcshield.net/personal/magna86/Images/checkmark.png
Remove disinfection tools

http://www.mcshield.net/personal/magna86/Images/checkmark.png
Create registry backup

http://www.mcshield.net/personal/magna86/Images/checkmark.png
Purge System Restore [/i]
Click Run button and wait a few seconds for the programme completes his work.
At this point all the tools we used here should be gone. Tool will create an report for you (C:[b]DelFix.txt[/b])

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.

• To help AntiVirus to protect your computer and speed it up, I recommend that you download, install and keep the following free programs:

  1. Keep Malwarebytes Anti-Malware, update it regularly or from time to time and run a Quick Scan weekly.
    Malwarebytes will detect and remove all traces of known malware. MBAM isn’t AntiVirus and it can NOT replace it.

  2. Keep MCShield Anti-Malware, the tool will be updated regularly and perform auto-checking for malware to each attached USB memory device.
    MCShield, has been designed as a lightweight scanner that’s smart enough to catch even new worms and work in fully automatic removal mode.

  3. It’s recommended to delete Temporary Files every once in a while. Run the tool and click on the Start button and TFC will begin to clean. Then restart the computer.
    Temp File Cleaner aka TFC by OldTimer
    TFC is small & usefull utility that shall clean up temp files from all userprofiles and system folders.

• How to protect yourself?

  1. Adjust avast! to target PUP software:
    Run avast! 2014 by clicking the system tray icon in the lower right corner of the screen.
    Click on Settings, in the new window that opens, click on Active Protection, then under File System Shield click on gear wheel…
    Under Sensitivity part of option check box for Scan for potentialy unwanted programs PUP.

  2. avast! Software Updater. Run avast!, click on Tools > Software Updater.
    For security reasons, make sure you do update your browser(s), Java, Flash Player, and basically every software you use often.

  3. avast! Browser Cleanup. Run avast!, click on Tools > BrowserCleanup.
    Browser Cleanup tool is an integrated tool in avast! AV that allows you the control on browsers unwanted addons.

  4. avast! Malware Scan. Run avast!, click on Scan and preform QuickScan by clicking on Start button.
    Every once in a whilere, it’s recommended to preform virus scan with avast! 2014.