Hello, I downloaded Avast and ran a scan. It told me that Spy Sweeper had a trojan on it, so I put it in the Virus Chest. I have since checked around on the internet and determined that it’s a false positive, but when I try to restore it out of the chest, I get the message:
Restoring of selected files
Action was completed with errors!
FileID: 0000000002 Program cannot copy the following file: C:\Program Files\Webroot\Spy Sweeper\ (Original filename: SpySweeperUI.exe )
—>Description: Access is denied
Restoring of selected files
Program will try to restore 1 selected file(s) from the Chest
Action was completed with errors!
I paid for a subscription to Spy Sweeper, so I’m hoping I can get this thing out of here so I can still use it!
A forum search for SpySweeperUI.exe returns a few hits so this may be a false detection, however, it should have been corrected.
What avast! version and VPS file (virus database) number, e.g. 0630-2 (see about avast!) ?
Running version 4.7 and VPS 000730-3. My problem is restoring the SpySweeperUI.exe from the Virus Chest. I can restore everything else from the chest, but not that.
It is safe to restore if you know it is a false positive, which this appears to be.
If you navigate to the spysweeper program files, do you get a similar access denied message?
There is a way you can take ownership of files that return this message…don’t know if it works or is recommended concerning either Spysweeper or Avast.
I’d probably just delete it from the chest, and re-install SS. Probably easiest.