Hi. My laptop been acting strange since two days ago. Ive tried scanning using avast free antivirus but it didnt detect any virus. The reasons i think my laptop is infected is because:
I cant connect to the internet AT ALL. Ive tried troubleshooting then it says ‘the diagnostics policy service is not running’. Then ive tried to manually start the service in windows task manager. It says ‘access is denied’
And it turns out that not only the diagnostics policy service stopped running…there are a lot of services stopped by itself. When i tried to start it manually, it also says ‘access denied’.
one of the services that has stopped is my windows firewall. I got an error code ‘0x8007042c’
Ohh Ive also tried going on safe mode with networking…still it cant connect to the internet.
I dont know what should I do. I really2 need my laptop to function normally asap cause i need it for my uni work. It hope someone can help me.
[*]Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
[*]When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
[*]Attach both logs
OK initially we will try to reset the net…
Do you have access to another computer that you could use to download programmes to ?
Open an elevated command prompt :
Go Start > All Programs > Accessories
Right click command prompt and select Run as Administrator
In the black box that opens type the following commands pressing enter after each :
netsh advfirewall reset
netsh advfirewall set allprofiles state ON
ipconfig /flushdns
netsh winsock reset catalog
netsh int ip reset c:\resetlog.txt
ipconfig /release
ipconfig /renew
Then try safe mode with networking and see if that allows you on
Unfortunately there’s no other computer I can access to at the moment.
Ive tried the commands and then safe mode with networking, it still wont connect to the internet.
When I tried the commands, it says:
netsh advfirewall reset
An error occurred while attempting to contact the Windows Firewall service. Make sure that the service is running and try your request again.
netsh advfirewall set allprofiles state ON
An error occurred while attempting to contact the Windows Firewall service. Make sure that the service is running and try your request again
ipconfig /flushdns
Windows IP Configuration
Successfully flushed the DNS Resolver Cache
netsh winsock reset catalog
The requested operation requires elevation
netsh int ip reset c:\resetlog.txt
Reseting Global, failed.
The requested operation requires elevation
Reseting Interface, failed.
The requested operation requires elevation
Reseting Subinterface, failed
The requested operation requires elevation
There’s no user specified settings to be reset.
ipconfig /release
Windows IP Configuration
No operation can be performed on Wireless Network Connection 2 while it has its media disconnected.
No operation can be performed on Wireless Network Connection while it has its media disconnected.
No operation can be performed on Local Area Connection while it has its media disconnected.
No operation can be performed on Bluetooth Network Connection while it has its media disconnected.
ipconfig /renew
Windows IP Configuration
No operation can be performed on Wireless Network Connection 2 while it has its media disconnected.
No operation can be performed on Wireless Network Connection while it has its media disconnected.
No operation can be performed on Local Area Connection while it has its media disconnected.
No operation can be performed on Bluetooth Network Connection while it has its media disconnected.
OK I am just working on a way now where we can use your phone, if it is android powered. I have sorted the download and run part. And am currently working on how to get the logs. But we can do half whilst I am sorting that bit out
[*]Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
[*]Select additions at the bottom
[*]Press Scan button.
[*]Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
[*]Select the additions at the bottom
[*]Press Scan button.
Internal storage
Downloads
Select both FRST logs and press the scissor icon at the top
From the three dot vertical icon at top right select Share
Select GMAIL
Then send it to me, I will PM my address
Ok this gonna take a while :-\ Am using iPhone but dont worry I have my old android phone with me so yeahh. Im still working on it. Hehe i’ll get back to you once ive done the scanning and transferring ;D
OK no apparent malware although you also have comodo and AVG running as well as Avast
Download Windows All In One Repair from Tweaking.com to your Phone. Select the portable version and direct download
Drag and drop the programme to your desktop
Run the programme
Select Step 5 : Back up your registry and create a system restore point
