I will clear all my tools once you are happy… Could you post the RogueKiller log please just so I can check the MBR
i will but it wont let me copy and paste it so do i need to attach each item from the log folder on the desk top? ok went back and clicked on the mbr tab opend it copied it and here it is. also do i delete the four items under the reg tab.
+++++ PhysicalDrive0: Hitachi HTS542520K9SA00 ATA Device +++++
— User —
[MBR] 3285f700097cf65d7c96b3e90e4719c0
[BSP] 532e6c8169ed2798cca2f0985dcd08ca : Windows Vista MBR Code
Partition table:
0 - [XXXXXX] ACER (0x27) [VISIBLE] Offset (sectors): 2048 | Size: 1500 Mo
1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 3074048 | Size: 189281 Mo
User = LL1 … OK!
User = LL2 … OK!
here are the files in the rk quarentine folder
ok just saw how to do mulitpule attachments heres the other two sorry about that.well cant send the physical data user file its a dat.file
No all looks good now, any problems before I tidy up ?
nope i do want to thank everyone who helped me on this
Subject to no further problems
I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems
Now the best part of the day ----- Your log now appears clean
A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:
Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.
We will now confirm that your hidden files are set to that, as some of the tools I use will change that
[*]Go to control panel
[*]Select folder options (Appearance > Folder options in category view)
[*]Select the View Tab.
[*]Under the Hidden files and folders heading select Do not show hidden files and folders.
[]Click Yes to confirm.
[]Click OK.
SPRING CLEAN
To manually create a new Restore Point
[*]Go to Control Panel and select System
[*]Select System
[*]On the left select System Protection and accept the warning if you get one
[*]Select System Protection Tab
[*]Select Create at the bottom
[*]Type in a name i.e. Clean
[*]Select Create
Now we can purge the infected ones
[*]GoStart > All programs > Accessories > system tools
[*]Right click Disc cleanup and select run as administrator
[*]Select Your main drive and accept the warning if you get one
[*]For a few moments the system will make some calculations
[*]Select the More Options tab
[*]In the System Restore and Shadow Backups select Clean up
[*]Select Delete on the pop up
[]Select OK
[]Select Delete
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
http://img233.imageshack.us/img233/7729/mbamicontw5.gif
Malwarebytes. Update and run weekly to keep your system clean
Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link
It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit
To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?
Keep safe
ok all done i do thank you again for your help. I will take your advise. I dont spend the time on her laptop that i should have taken. lesson learned.