Got this pop-up from Avast! today. I’m not sure what/how do this. Please help. I use Outlook Express. Thanks in advance for any help provided.
avast! 5.x: Some e-mails are not scanned by the Mail Shield
http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=458
You have SSL enabled in your email client so avast can’t handle it - see the link given by Pondus, whilst this mentions avast5 it is also applicable for avast6.
Thank you!! Really appreciate all your help.
You’re welcome.
Your image threw us both a bit as it shows the Process responsible for the email is xbox 360 tools.exe, how is it that you are using that whilst your signature indicates XP Home ?
I apologize, I don’t understand the question. :-[
Yes, I have XP Home Edition, should there be a problem/conflict using the XBox 360 Tools.exe? Everything runs fine.
I am quite confused about this issue. I installed Avast! Free yesterday and have Outlook 2007 configured to send/receive from Gmail using SMTP/POP3. I also received the pop-up indicated at the start of this thread and selected to have Avast! scan this account, after which I stopped receiving e-mail and started getting errors in Outlook.
I tried the configuration options in the instructions (setting Outlook back to the non-encrypted defaults and creating pop.gmail.com and smtp.gmail.com SSL accounts in Avast! with SSL port 995 and TLS port 587 respectively) without success. After reading the last message in the discussion here http://forum.avast.com/index.php?topic=82361.0, I enabled the inserting of scanned messages incoming and outgoing mail in Avast!, returned Outlook to its original configuration, and deleted the SSL accounts in Avast! Having done this, I can send and receive e-mail and see the Avast! insertions in the messages. Thus it appears that, contrary to the pop-up and the instructions, no special configuration is needed in order for Avast! to scan these accounts. Here is the message I sent to myself after receiving it back from Gmail:
`
This is being sent with Outlook configured with SSL/TLS per Gmail instructions and without any SSL accounts configured in Avast!, but with Avast! configured to add messages to scanned incoming and outgoing e-mails.
avast! Antivirus: Outbound message clean.
Virus Database (VPS): 8/10/2011
Tested on: 8/11/2011 1:17:06 AM
avast! - copyright (c) 1988-2011 AVAST Software.
avast! Antivirus: Inbound message clean.
Virus Database (VPS): 8/10/2011
Tested on: 8/11/2011 1:17:13 AM
avast! - copyright (c) 1988-2011 AVAST Software.`
You’re confused, that makes three of us - We really don’t know what the xbox 360 tools.exe does, I would have thought you would have been using a conventional email client (thunderbird, windows live mail, MS Outlook, etc. or your browser to browse your email.
So if as your email is being sent by MS Outlook, the question is what is the xbox 360 tools.exe doing trying to connect to gmail for if you use MS Outlook ?
David - I’m confused, but I am not the OP :). I received a similar message in Outlook 2007 after I installed Avast, though I don’t think it contained any references to xbox 360 tools.exe (I have nothing on my system pertaining to xbox!).
I’m confused because it appears that Avast is scanning my incoming and outgoing e-mails for my gmail account with Outlook configured per Gmail’s instructions (using SSL/TLS ports) and without any SSL accounts set up in Avast. According to Avast’s documentation this shouldn’t work, but Avast scanned messages show up in incoming and outgoing e-mails, Mail Shield statistics in Avast show scans occurring, and the last e-mail scanned field in Avast shows the subject of the last scanned e-mail.
Ah, I didn’t notice you diving into the OP’s topic, which since it isn’t exactly the same problem should be in its own topic so as not to confuse this one.
Ah, didn’t intend to hijack, I was thinking it was the same problem as I didn’t notice they were using Outlook Express rather than Outlook!
We haven’t yet determined what email client the OP is using, which is where the confusion arises.
[i][b]I’m using Microsoft Outlook Express 6, pop.charter.net
I don’t have an gmail account.
Xbox 360 Tools.exe is a modding tool to mod Xbox 360 gamesaves(unlimited ammo,health & etc.)and other game related stuff.[/b][/i]
Then the question would be what the heck is it doing connecting to gmail on an email port ?
That is the only reason the avast mail shield is displaying that popup.
I don’t know. Should I delete it( from Avast! mail shield),or block it and see what happens?
I feel real stupid right now, it’s pissing me off. >:(
Thanks for hanging with me to sort this out. I’m sorry I’m only an average pc user.
I honestly don’t know as A) I don’t have an XBOX and B) I haven’t a clue what settings are available in that xbox 360 tools.exe.
There has to be some communication going on via this process and gmail and there is nothing in what you mentioned that it does, which should go near gmail.com ???
Xbox 360 Tools.exe is a modding tool to mod Xbox 360 gamesaves(unlimited ammo,health & etc.)and other game related stuff.
So this really is going to need someone who has an xbox and is using that tool for any possible answer.
OK, thank you, very kind of you to help.
I’ll hang on until hopefully someone can come up with something.