I think i originally posted this in the wrong forumn. Sorry, I’m new so i reposted below.
One of our laptops got a virus on Friday and I think I made it worse. We caught a redirect virus that used a ton of resources and slowed browsing dramatically. I tried windows security essentials, malwarebytes, a free web based virus scan that bleeping computers recommends, and one other program that I bought and nothing could find the virus. I ran rkill? As instructed by bleeping computer and that didn’t help. I couldn’t run tdsskiller. Program wouldn’t run at all. The Virus wouldn’t let me go to avast’s website, in fact it brought up a fake site to download a virus scan, so I thought your program would probably work. I copied a download of avast that I renamed via jump drive and ran a complete scan. Avast kept blocking things from svchost and explorer so things seemed promising. About a third of the way through the scan it found a virus mbr//something?/partition4. Avast recommended deleting the virus immediately and then running a bootscan immediately so it could check for other problems. I said ok and it shut down the computer but now it will not restart. I got a message saying windows
When I tried to have windows repair itself it says it cannot automatically. When clicking show details it says the following:
Problem Event Name: StartupRepairOffline
Problem Signature01: 6.1.7600.16385
Problem Signature02: 6.1.7600.16385
Problem Signature03: unknown
Problem Signature04: 21200228
Problem Signature05: AutoFailover
Problem Signature06: 3
Problem Signature07: NoRootCause
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
I know little about computers, did this virus and cure just kill my machine? Please help.
I cannot follow the guide to post the logs because i cannot get windows to work at this time. Hopefully we can get that issue resolved first and then i will be happy to follow that guide.
I think 64 bit. Windows 7 home premium. I printed out a summary with belarc and it says windows 7 home premium (x64) I do have another laptop and a 4gb jump drive. Thanks for your help with this.
Insert the USB into the sick computer and start the computer. First ensuring that the system is set to boot from USB
Note: If you are not sure how to do that follow the instructions Here
When you reboot you will see this although yours will say windows 7. Click repair my computer
notepad and press Enter.
The notepad opens. Under File menu select Open.
Select “Computer” and find your flash drive letter and close the notepad.
In the command window type e:\frst64.exe and press Enter Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
notepad and press Enter.
The notepad opens. Under File menu select Open.
Select “Computer” and find your flash drive letter and close the notepad.
In the command window type e:\Listparts64.exe and press Enter Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
tried restart, windows said couldnt load properl, i tried start windows normally, just wen to restart, second time i chose the startup repair that is sunning now.
Download the attached fix.txt to the same USB as Listparts
Run Listparts as previously then press fix
Once done reboot, you may need to run startup repair again