I don’t normally run firefox, I only downloaded it just in case it was a problem with my internet explorer, but I will do as you ask of course.

UPDATE - I did that in firefox, and the xfinity thing appeared after I reset firefox too. Again, I usually run internet explorer. Oh Yes, another sucess from the last set of scans. I opened up a music file from a website and adobe cooperated and let me see it. That is fixed as well. Its the most annoying problem described below that still persists.

About the rectangle. This is actually my biggest problem, and I cannot find solutions anywhere. I do have comcast for my internet service provider, however; after hours on the phone with them and several phone calls most of which end in them wanting me to buy Norton for 139 dollars, they can offer no help. Sometimes they say a bot was dectected, and other times they deny that they have anything like this and say it must be a bot itself. Again, they just insist that I buy Norton, and give me a Norton phone number. Everytime that I have called Norton, they tell me that they can help me if I buy the 139 dollar software.

Whenever I am online on just about every webpage, a rectangle that takes up about a quarter of my screen appears. It has Xfinity on the top of it, and Constant Guard Alert Bot Dector written just below. Then it has several items that look like hot links to check to say, why did I receive this message, what is a bot, what can I do to fix it?

It appears on almost every page (except inside my email, banking sites, etc) but any other site, it is there, blocking a good bit of my screen. It can be moved around a bit, and it isn’t a pop up. Just a big floating annoying rectangle.

The following link has a picture of it at the bottom of this first post. Not my post, but someone managed to screen capture it. Sometimes it goes away if I remain on that page for a long while. It’s also on my husband’s computer and phone. It is not on my phone, or my laptop from work.

When I go to my add/delete programs in my control panel there is no program from Comcast or Xfinity that exists, and from what I am reading out there in the world, there are folks that don’t use comcast that still have this thing.

http://www.geekstogo.com/forum/topic/322057-xfinity-constant-guard-alert-need-it-gone/

I reported it to the FCC, but that won’t make it go away. If anything it will make my internet more expensive in the long run. I very much appreciate your attention to my problem.