Hi, I think my computer may have some sort of virus. I have run Avast, Malwarebytes, and Spybot and the only threats were found when I ran Malwarebytes. I thought this may have solved the problem, but while on Internet explorer i keep getting blocked threat messages from Avast. Overall internet explorer has been running very slowly with sometimes multiple attempts needed to open a web page. I found this thread: https://forum.avast.com/index.php?topic=53253.0 and have tried to follow the instructions carefully as far as downloading scan tools, saving logs etc. Would somebody be able to go over my saved logs and see what they can find? should I attach them to this thread? thanks in advance for any help!
Yes.
Malwarebytes is no longer detecting anything but I will include the log from first scan. Please let me know if any additional info is needed. Thanks!
I have a malware expert informed.
TerraX
It looks like MBAM took down some Trojans and exploits. Before we begin, please tell me the current issues.
Hi, the main issue I have been dealing with is an extremely slow internet connection. To open up a web page or link it sometimes takes two or three attempts usually resulting with a “page cannot be displayed” I have another computer going off the same router that works perfect as long as the potentially infected one is not connected. As soon as I try to have both connected at the same time the whole network slows down. Along with the slow internet, I have been getting consistent blocked threat messages from Avast. I downloaded Malwarebytes which detected and quarantined the threats, but the threats continue. The latest threat was from: hxxp://7373.sindelclick.com/… I can save more links as they come if necessary. I appreciate the help! thank you for your time!
Latest threat:
hxxp://www.abcmedicine.net/|{gzip}
Hi,
-
Step #1 Fix with AdwCleaner
[li]Download [b]AdwCleaner[/b] by [i][b]Xplode[/b][/i] to your [i]Desktop[/i] from the following link.
[list]
[li]Download Link #1
- Download Link #2
[/li]
- Right-click on AdwCleaner.exe and choose Run as administrator;
- Click on Scan and let the program run unhindered;
- When done, click on Clean and allow the system to reboot after it is done;
- A log will be opened automatically after the restart;
- Attach the log in your reply.
[/list][/li]
-
Step #2 Fix with Junkware Removal Tool
Download Junkware Removal Tool by thisisu to your Desktop from the link below.
Download Link 1
Download Link 2[li]Disable your anti-virus to avoid potential conflicts. For more information please acknowledge yourself [url=http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/]this[/url] article; - Run the program either by double-clicking(Windows XP) or Right-clicking and choosing [i]Run as administrator[/i](Windows Vista and above); - Please be patient as the tool cleans your system; - After completion of the process a log named [b]JRT.txt[/b] will automatically open and is save to your Desktop; - Attach the log in your next reply.
[/li]
-
Step #3 Scan with RogueKiller
[li]Download [b]Rogue Killer[/b] from one of the suitable links below to your [i]Desktop[/i].
[list]
[li]Download link for 32 bit system
- Download link for 64 bit system
[/li]
- Click on Scan;
- The scan won’t take long;
- Click on Report to open the log.
- Attach the log in your next reply.
[/list][/li]
Re-scan with FRST and attach the logs.
-
Required Log(s):
[li]AdwCleaner Log - Junkware Removal Tool Log - RogueKiller Log - FRST.txt
[/li]
Regards,
Valinorum
Ok followed last instructions, so far internet is running much better! I will even dare to say its back to normal! Here are recent logs, let me know if you recommend anything else. Thanks again!
Hi,
-
Step #4 ESET Online Scanner
Disable your security programs which includes but not limited to anti-virus, anti-malware, anti-spyware et cetera. Peruse this for additional information.[li]Download [b]esetsmartinstaller_enu.exe[/b] by clicking [url=http://download.eset.com/special/eos/esetsmartinstaller_enu.exe][b]here[/b][/url]. - Right-click on the program and choose [i]Run as administrator[/i]. - Accept their terms and condition and proceed. - Install [b]Add-On/Active X[/b] if prompted. - From the [b]Computer Scan Setting[/b] --
[list]
[li]Enable detection of potentially unwanted application
[/li]
- Click on Advanced Setting–
[li]Uncheck the following box --
- [list]
[li][b]Remove Found Threats[/b]
[/li]
[/list]
- Check the following boxes --
- [list]
[li][b]Scan archives[/b];
- [b]Scan for potentially unsafe applications[/b]
- [b]Enable Anti-Stealth Technology[/b]
[/li]
[/list][/li]
- Click on [b]Start[/b] and wait for the [b]virus signature database[/b] to update.
- The online scan will begin [i]automatically[/i] and can take several hours.
[li][b]Note:[/b] Do not touch either the Mouse or keyboard during the scan. Otherwise it may stall.
[/li]
- After the Scan finishes --
-
[li][b]If no threats were found:[/b]
[list]
[li]Put a checkmark in Uninstall application on close.
- Close the program and report that nothing was found
[/li]
- If threats were found:
[li]Open the file located in [b]C:\Program Files\ESET\ESET Online Scanner\log.txt[/b] (32-bit) or [b]C:\Program Files (x86)\ESET\ESET Online Scanner\log.txt[/b] (64-bit).
- Attach the log file in your next reply.
[/li]
[/list][/li]
[/list][b]Note:[/b] Enable your security programs afterwards.[/li]
-
Required Log(s):
[li]ESET Scan Log
[/li]
Regards,
Valinorum
Ran the ESET scan, and the result was 15 potential threats. Here is the log:
Hi,
- Step #5 Fix with FRST
Make sure that you still have FRST.exe on your Desktop. If you do not have it, download the suitable version from here to your Desktop.
[li]Open Notepad.exe. Do not use any other text editor software;
- Copy and Paste the contents inside the code-box to your Notepad –
[/li]
Start
Emptytemp:
C:\Users\Cruz Family\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\4\15dfc04-3d1eca20
C:\Users\Cruz Family\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\4\15dfc04-5fb3eee4
C:\Users\Cruz Family\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\63\796186ff-66b7a7bc
C:\Users\Cruz Family\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\63\796186ff-68e04b81
C:\Users\Cruz Family\Downloads\CuteWriter.exe
C:\Windows\Installer\MSI1133.tmp
C:\Windows\Installer\MSI183E.tmp
C:\Windows\Installer\MSIDA9F.tmp
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-ARS3[1].7z
C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-ARS3[1].7z
End
-
[li]Click on [b]File[/b] > [b]Save as...[/b]
[list]
[li]Inside the File Name box type fixlist.txt
- From the Save as type drop down list, choose All Files
[/li]
- Save the file to your Desktop;
- Re-run FRST.exe and click Fix;
[li][b]Note[/b]: If FRST advises there is a new updated version to be downloaded, do so/allow this.
[/li]
- After the completion, a log will be produced;
- Attach the log in your next reply.
[/list][/li]
-
Required Log(s):
[li]FRST Fix Log
[/li]
Regards,
Valinorum
FRST log:
How is your PC?
Overall it is much better than it was 10 days ago. There haven’t been any more blocked threat messages from Avast or any other suspicious activity. After I ran the ESET scan/fix my internet seemed lightning fast. Now it is working at an “OK” speed with some web pages seeming sluggish. Not sure if this is virus related but I figured it was worth mentioning. If the viruses are gone then I will be happy with the way it is. Other than that though I would say it appears to be back to normal. Thanks again for your help!
Perusing your logs, I see no infection currently present in your system. Unless you are having any issue(s), the machine appears to be Malware-free as we speak.
[b]♣ Removal of Tools and Quarantined Files ♣ [/b]
Despite the tools we have used are clean, they are powerful removal tools and made in a way so that they carry out any commands given to them without (most cases) asking for a confirmation. In the hands of an inept person, they can make the machine un-bootable – a scenario we do not wish to see. Also, we need to remove the quarantined files/folders from your system as a dormant malware can be as bad as an active one if given the proper environment. I shall now give you the guidelines to remove the tools and the quarantined files from your system.
-
Cleanup with Delfix
Please download DelFix by Xplode to your Desktop.
Download Link[li]Double-click to run the program; - [list] [li][b]Note[/b]: Windows Vista/7/8 users right-click and choose [i]Run as administrator[/i] [/li] - Make sure that all the boxes are checked; - Click [b]Run[/b]; - A log will be opened after the operation is finished; - [i]Copy[/i] and [i]Paste[/i] it in your next reply
[/list][/li]
[b]♣ Prevention and Future Guidelines ♣ [/b]
Prevention is better than cure – goes the old saying. As much as we love to see you visit our site, we do not want to see you having your PC infected by malwares again.
- Keep Windows up-to-date.
It is extremely important that you keep your operating system (Windows) updated when updates are made available. It is set to alert you, so be sure not to ignore these notices and to allow the updates to install. Many of these are critical security packages which could very possibly be the difference between your picking up a future infiltration and simply passing right by it unharmed.- Run antivirus software and keep it up-to-date, too.
Antivirus software is your safety net if all other protections fail. The first line of defense is smart computing, of course, but everyone needs a backup. Once they’re installed, check periodically to ensure they have been successfully updating as well. An out-of-date antivirus is not a happy antivirus! - Keep your web browser plugins and other programs updated also.
This tip is rarely shared by technicians and its importance is not widely recognized, but it’s absolutely critical. Programs such as Java, Adobe Flash Player and Adobe Reader, Internet Explorer, and myriad other such web-exposed items are deeply vulnerable to attack, which can quickly lead to a hopelessly infected system no matter what protection you currently have installed. The reason is that these programs are ubiquitous, but are also not perfect and are extremely complex… and as such, security vulnerabilities are discovered and exploited by hackers hoping to gain control over your machine. By performing every update for these programs as soon as it’s made available, you will greatly reduce your exposure to dangerous internet threats.
- Run antivirus software and keep it up-to-date, too.
A great way to do this is to install the Filehippo Update Checker and run it regularly. Also, try not to ignore any notifications you receive regarding updates to programs already installed on your PC.
No scripts is an excellent security device too. I like it but it is not for everyone because it requires you to take action if you want to see some things (pop ups, banners etc.) on sites you visit.
Download NoSript by Giorgio Maone.
Note: Sometimes you will get a site telling you that you need to install Java when actually all you need to do is enable the site through the no script icon down on the right hand side of your computer.
- [b]Watch out for new threat named CryptoLocker[/b]
CryptoLocker is a new type ransomware family malware that encrypts your important files and asks for a ransom to decrypt them. At the moment of posting this reply there are no tools that can undo the havoc this malware causes. We can help you to remove the malware from your system but the files that was encrypted cannot be recovered without the decryption key. So, I ask for your forbearance and practice constant vigilance. Please read the following article to acknowledge yourself about the safety measures.
How to prevent your computer from becoming infected by CryptoLocker.
- [b]And last of all, surf smart.[/b]
It doesn’t matter how well the autopilot system works if the pilot keeps flying the plane into mountain ranges. Don’t forget that no matter how much you have protecting yourself, your security ultimately begins and ends with you. Don’t visit dangerous or questionable web sites, avoid suspicious links on Facebook and emails/email attachments you’re unsure about, and just generally keep your wits about you, and you’ll be much safer. Also, avoid illegal downloads, cracks, “warez”, and all other too-good-to-be-true internet offerings: they’re typically laden with malware. Be smart and you can avoid most threats lurking about the darker corners of the internet! And for even more tips, see our article, How Did I Get Infected in the First Place?
My help is free but if you feel like making my day you may donate any amount you wish by clicking the ‘donate’ button. I really appreciate your kindness.
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Regards,
Valinorum
…
Surf safely.