Help with program update.

Avast Free Antivirus / Premium Security
1

I have 4.8 home edition and I’m unable to “Program Update” manually (via right-clicking on the tray icon). I get a “parameter is not correct” error message.

Any help is much appreciated. Oh yeah, I’m on Vista home premium. Thanks!

23.07.2008 22:07:40 general: Started: 23.07.2008, 22:07:40
23.07.2008 22:07:40 general: Running setup_av_pro-4b1 (1201)
23.07.2008 22:07:40 system: Operating system: Windows Vista ver 6.0, build 6000, sp 0.0
23.07.2008 22:07:40 system: Memory: 50% load. Phys:1045428/2094496K free, Page:3233664/4194303K free, Virt:2047352/2097024K free
23.07.2008 22:07:40 system: Computer WinName: NCC-1701D
23.07.2008 22:07:40 system: Windows Net User: NCC-1701D\owner
23.07.2008 22:07:40 general: Cmdline: /downloadpkgs /noreboot /silent /progress
23.07.2008 22:07:40 general: DldSrc set to inet
23.07.2008 22:07:40 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
23.07.2008 22:07:40 general: Old version: 4b1 (1201)
23.07.2008 22:07:40 system: Using temp: C:\Users\owner\AppData\Local\Temp_av_proI.tm~a24548 (114382M free)
23.07.2008 22:07:40 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
23.07.2008 22:07:40 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1201;p)
23.07.2008 22:07:40 system: Computer DnsName: NCC-1701D
23.07.2008 22:07:40 system: Computer Ip Addr: 192.168.0.101
23.07.2008 22:07:40 system: Installed in: C:\Program Files\Alwil Software\Avast4 (114382M free)
23.07.2008 22:07:40 internet: SYNCER: Type: use IE settings
23.07.2008 22:07:40 internet: SYNCER: Auth: another authentication, use WinInet
23.07.2008 22:07:40 package: Part prg_av_pro-4cd is installed
23.07.2008 22:07:40 package: Part vps-8072301 is installed
23.07.2008 22:07:40 package: Part news-4b is installed
23.07.2008 22:07:40 package: Part setup_av_pro-4cd is installed
23.07.2008 22:07:40 package: Part jrog-44 is installed
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23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_dll416’, 36 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘winsysgui’, 3 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_hlp401’, 2 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_dll418’, 25 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_hlp402’, 2 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_hlp403’, 2 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_dll419’, 36 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_hlp404’, 8 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_hlp405’, 2 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_hlp406’, 2 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_hlp407’, 2 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_hlp424’, 2 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_hlp408’, 2 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_hlp409’, 2 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_dll40b’, 30 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_dll40c’, 38 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_dll816’, 11 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_dll40e’, 36 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_hlp804’, 9 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘avscan’, 5 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_hlp40A’, 2 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_dll42f’, 12 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_pro’, 9 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_hlp41a’, 2 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_hlp41b’, 2 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_hlp41d’, 2 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_dll401’, 8 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_skins’, 6 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_hlp41f’, 2 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_dll402’, 28 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_dll403’, 13 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_dll404’, 20 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_hlp43e’, 2 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_dll405’, 43 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_dll406’, 18 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_dll407’, 36 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_dll408’, 22 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_dll424’, 16 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_hlp81a’, 2 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_dll409’, 48 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_hlp410’, 2 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_hlp411’, 2 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘av_pro_hlp412’, 2 subversions
23.07.2008 22:07:46 package: LoadPartVpu: Loading ‘part-prg_av_pro-4cd.vpu’ returned 00000000
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘vpsm’, 1 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘vps’, 76 subversions
23.07.2008 22:07:46 package: LoadPartVpu: Loading ‘part-vps-8072301.vpu’ returned 00000000
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘news405’, 1 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘news409’, 1 subversions
23.07.2008 22:07:46 package: LoadPartVpu: Loading ‘part-news-4b.vpu’ returned 00000000
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘setif_av_pro’, 7 subversions
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘setup_av_pro’, 7 subversions
23.07.2008 22:07:46 package: LoadPartVpu: Loading ‘part-setup_av_pro-4cd.vpu’ returned 00000000
23.07.2008 22:07:46 package: WARN:LoadPartVpu ended on no pInfo
23.07.2008 22:07:46 package: LoadPackageInfo: loaded ‘jrog’, 31 subversions
23.07.2008 22:07:46 package: LoadPartVpu: Loading ‘part-jrog-44.vpu’ returned 00000000
23.07.2008 22:07:46 general: Part of license key: W80598929H5600A1106
23.07.2008 22:07:46 package: FilterOutExistingFiles: 154 & 154 = 0
23.07.2008 22:07:46 package: IsFullOkay: setif_av_pro-4cd.vpu - is okay
23.07.2008 22:07:46 package: IsFullOkay: setup_av_pro-4cd.vpu - is okay
23.07.2008 22:07:46 package: ERROR: ExtractSingleFileVpu(C:\Program Files\Alwil Software\Avast4\Setup\setup.ovr): cf.Create returned 0x00000057
23.07.2008 22:07:46 general: setup: ExtractSingleFileVpu(C:\Program Files\Alwil Software\Avast4\Setup\setup.ovr) returned 0x00000057
23.07.2008 22:07:46 general: Err:The parameter is incorrect

2

Hi…

First, try performing a repair installation in the control Panel under “Programs and Features.” If this doesn’t help try uninstalling the copy you are now using and then download and install the new version.

I have no idea as to what is causing your particular issue, though. ???

Best Regards…

3

I suggest an installation from the scratch:

  1. Uninstall avast from Control Panel first.
  2. Boot.
  3. Download the latest version of Avast Uninstall and use it for complete uninstallation.
  4. Boot.
  5. Install again the latest avast! version.
  6. Boot.
  7. Check and post the results.
4

I uninstalled and rebooted and used the Avast Uninstall as suggested. In installed the latest Avast version and it appears to work fine.

I’ll have to wait until there’s another program update to see if I run into the same problem. But it does check for program updates okay, informing me I have the latest version.

Thanks for everyone’s help.

5

Hi…

You’re welcome, glad we could help! :slight_smile:

Best Regards…

6

You’re welcome. Feel free to come back any time you need help or just to change experiences 8)