Help!!!! Worst virus ever. It killed my system completely.

Viruses and worms
1

A friend brought me his HP Pavilion dm1-4310nr netbook. It came with win 8, but was upgraded to win10.

He wanted me to install an SSD as it was slow on his HDD.

win10 wiped all the hp recovery stuff, so I tried to go back to win8 from setting/recover and it seemed to fail. I came back and it was at the win10 desktop.

I then installed the hdd on my spare rig. tried to clone it to my spare SSD for a test and it won’t boot. Probably a security issue with UEFI and/or win10.

I put the hdd back in and booted up and the desktop seemed to disappear. I lost the back ground picture, all shortcuts, cortana, clock, internet, keyboad, and other stuff. I check device manager and USB was completely uninstalled.

I tried to enable the beta updates for win10 and it fired up firefox and took me to MS and it had a new interface for downloading windows my self, with no iso available.

I fiddled some more and reboot and then I lost firefox and IE. I tried to manually run them from file manager and it said files were mising.

There were a lot of other things that happened, but generally anytime I ran a program it would kill it completely. I even removed the hdd again and installed the programs for creating a log and when it booted back up, all of the files were gone.

This is the weirdest virus I ever had in that it kills everything little by little.

Is there a method of recovery from another computer? or even a USB stick. The guide said there was a method for 32-bit, but I needed to ask for 64-bit instuctions. I even have a windows to go compatible USB drive (Kingston Data Traveler 32GB).

I was hoping to recover this as my friend needs Office 2010 off the old hdd on to the new ssd.

Thanks for any help
-=Mark=-

2

I’ve never seen a update to Windows 10 wiping a recovery partition.
I don’t see any indication of malware causing this.

If it is about ms-office 2010 :
“Microsoft Office 2010 Transition (Buy Microsoft Office to activate Office software on this PC.)”
He can simply download MS-Office 2010 and use his license key.
https://www7.downloadoffice2010.microsoft.com/usa/registerkey.aspx?culture=EN-US&ref=backup&country_id=US
He can also use LibreOffice (freeware) instead of MS-Office (paid)

I would say put the ssd in if the netbook supports it (which I doubt).
Install Windows and all other things he wants/needs.

Ofcourse his hdd is slow.
It is a 5400 rpm drive.

3

I agree with Eddy not a virus

https://www.microsoft.com/en-gb/software-download/home

4

I don’t think it wiped the partition, I think it wiped the recover disk part software to put system as new on day 1.

If it is about ms-office 2010 : "Microsoft Office 2010 Transition (Buy Microsoft Office to activate Office software on this PC.)" He can simply download MS-Office 2010 and use his license key. https://www7.downloadoffice2010.microsoft.com/usa/registerkey.aspx?culture=EN-US&ref=backup&country_id=US He can also use LibreOffice (freeware) instead of MS-Office (paid)

I will try the link. He does have the Transition version I do believe. I don’t find a key anywhere on the netbook. Maybe he got a product key card? Hopefully he can find it.

Can I use a key find software program to get the key off the HDD for office?

I would say put the ssd in if the netbook supports it (which I doubt). Install Windows and all other things he wants/needs.

I have the SSD already installed. I was just trying to get office off the hdd, or make recovery disk and redo the win install on the SSD with it. Then it would be like it was new.

Ofcourse his hdd is slow. It is a 5400 rpm drive.

No, I mean oit was insanely slow. It would act like it was locked up. I thought the hdd was failing at first, but figure it is a virus after it systematically started killing the PC piece by piece.

Thank you for your help
-=Mark=-

5

Malware today want your computer to work, if it dont work it can’t do the malicious deeds it was created to do, which is all about money

6

What could cause programs to work until reboot then suddenly just stop complete and complain of missing files? I mean every program I seem to run died except file explorer. This is just bizarre.

I was looking for an insider program version of win10 so it would force a reinstall. I know version 1511, 80586 lets you install with win 7, 8, and 8.1 cd keys without going through the upgrade route. It currently has 240.

7

A very crippled OS can cause the problem.

Looking that you want to put in another drive, upgrade to Windows 10, install office again etc…
Get it over and done with I would say.

Perform a clean installation of everything.
He will have a nice, smooth running, clean system.