can anyone help me please. after installing avast a few days my computer has completely crashed. it will no longer bring up restore, let me access my hotmail and varios other programs relating to windows. when doing the initial scan on startup, a lot of errors came up relating to windows, not knowing much about computers i deleated them, is there anyway that i can restore my computer back to before i installed this bloody program. please help
The best indeed is ‘move’ the files or send them to Chest (in normal scanning), not deleting…
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Can you boot in Safe Mode? If so, maybe you can run avast! from there and get rid of the remaining infections.
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Overinstallation can solve the problem and you won’t lose your programs, settings, data, files, etc. Just choose ‘Repair’ installation of Windows and install ‘over’ the old installation.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;315341
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q314058
http://www.webtree.ca/windowsxp/repair_xp.htm