HELP!!!!

General Topics
1

I am brand new at downloading an antivirus off of the internet and I have an issue. I installed the Free Avast home edition 4 antivirus and I can access everything except my yahoo account. I have windows XP. Please help

2

What is your firewall ?

How do you connect to Yahoo, is it log-on in a normal http page and then it is validated on an https (secure) page and then display your account ?

3

Is there any other antivirus installed in your computer?
Do you have any in the past?

4

I so not have any other antiviruses on my computer. I used to have Nortons but it screwed my whole system up so I had to recover everything.

5

When my screen opens, AOL comes up first and then I go in and type in Yahoo.com from the AOL start page.

6
  1. Remove NAV through Add/Remove programs from Control Panel. Boot.
  2. Use Norton Removal Tool for Windows 2000/XP/Vista.
  3. Boot.
  4. Install avast! Boot.
  5. See what you get.

Full SymNRT info:

  1. Download and save these three files to the Windows desktop:
    a) ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/MSIFIX.bat
    b) ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/SymNRT.exe
    c) ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/SYMMSICLEANUP.reg

  2. Run the three files that you just downloaded
    a) On the Windows desktop, double-click the MSIFIX icon.
    Click Run.
    A black window may appear very briefly.
    b) On the Windows desktop, double-click the SymNRT icon.
    Click Run.
    Click Next.
    Click I accept the License Agreement, and click Next.
    Type the letters and numbers that you see in the white box, and then click Next.
    Click Yes or OK at each prompt.
    You may need to click more than once. Your computer may be restarted for you more than once.
    You may be asked to repeat some steps after the computer restarts.
    c) On the Windows desktop, double-click the SYMMSICLEANUP icon.
    Click Run, and then click Yes.
    Click OK.

  3. Boot.

7

I had to recover my whole system about 2 months ago so that is when I took all of the Nortons stuff out of the system. I did do all of the steps that you advised me of and I still can’t get on my yahoo account. Please advise

8

Run step 2 again and boot.

9

Ok I ran it again and I still cannot connect to Yahoo. This same thing happened abuot 2 months ago, I did a sweep for viruses and had one. I put it in the virus chest and everything worked fine. I tried to run a sweep again and it won’t even let me do that. ???