My AVAST free won’t run. I get the “… program blocked by group policy …” message. I can’t install AVAST and can’t delete. I was even unable to register for this forum on the infected computer. Had to use my laptop.
Could anyone help a rookie with this problem?
Thanks!!
Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
[*]Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
[*]Select additions at the bottom
[*]Press Scan button.
https://dl.dropboxusercontent.com/u/73555776/frst.JPG
[*]It will produce a log called FRST.txt in the same directory the tool is run from.
[*]Please attach both logs generated.
Thanks for your help essexboy!!
The two logs resulting from running Farbar Recovery Scan Tool are attached.
Have you had a zero access infection cleaned recently ?
CAUTION : This fix is only valid for this specific machine, using it on another may break your computer
Open notepad and copy/paste the text in the quotebox below into it:
CreateRestorePoint: HKLM Group Policy restriction on software: C:\Program Files (x86)\Common Files\Symantec Shared <====== ATTENTION HKLM Group Policy restriction on software: C:\Program Files\Alwil Software <====== ATTENTION HKLM Group Policy restriction on software: C:\Program Files\Common Files\Symantec Shared <====== ATTENTION HKLM Group Policy restriction on software: C:\Program Files\AVAST Software <====== ATTENTION HKLM Group Policy restriction on software: C:\Documents and Settings\All Users\Application Data\McAfee <====== ATTENTION HKLM Group Policy restriction on software: C:\Documents and Settings\All Users\Application Data\Malwarebytes <====== ATTENTION HKLM Group Policy restriction on software: C:\Documents and Settings\All Users\Application Data\AVAST Software <====== ATTENTION HKLM Group Policy restriction on software: C:\Documents and Settings\All Users\Application Data\Symantec <====== ATTENTION HKLM Group Policy restriction on software: C:\Program Files (x86)\Malwarebytes' Anti-Malware <====== ATTENTION Winlogon\Notify\SDWinLogon-x32: SDWinLogon.dll [X] HKLM\...\InprocServer32: [Default-wbemess] ATTENTION! ====> ZeroAccess? HKU\S-1-5-21-1250830251-3286091809-2249912809-1000\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION SearchScopes: HKU\S-1-5-21-1250830251-3286091809-2249912809-1000 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = SearchScopes: HKU\S-1-5-21-1250830251-3286091809-2249912809-1000 -> {4B51C980-C6B0-11E1-9136-AED16088709B} URL = SearchScopes: HKU\S-1-5-21-1250830251-3286091809-2249912809-1000 -> {BB8086CA-F184-484C-AE8B-8DFB9468F1A8} URL = SearchScopes: HKU\S-1-5-21-1250830251-3286091809-2249912809-1000 -> {C856DBA3-58EC-42A1-A80C-A176BF490603} URL = Toolbar: HKLM - avast! Online Security - {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - No File Toolbar: HKLM - No Name - {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} - No File FF Plugin-x32: @ei.SafePCRepair_89.com/Plugin -> C:\Program Files (x86)\SafePCRepair_89EI\Installr\1.bin\NP89EISB.dll No File S2 *etadpug; "C:\Program Files (x86)\Google\Desktop\Install\{44167225-353a-8c2b-db56-3fca87328890}\ \...\???\{44167225-353a-8c2b-db56-3fca87328890}\GoogleUpdate.exe" < <==== ATTENTION (ZeroAccess) 2014-11-26 11:09 - 2014-11-26 11:10 - 00000000 ____D () C:\AVG_BFEfix Task: {020A57A7-BC12-40E3-A8FD-CE15D6B213B0} - \Microsoft\Microsoft Antimalware\Microsoft Antimalware Scheduled Scan No Task File <==== ATTENTION Task: {0C2B880B-5C0B-4AB0-BCA8-B9F017D3B26C} - \Microsoft\Microsoft Antimalware\Microsoft Antimalware Scheduled Scan No Task File <==== ATTENTION Task: {11F5487E-5130-4CEA-A2A6-437240A33F6D} - \Microsoft\Microsoft Antimalware\Microsoft Antimalware Scheduled Scan No Task File <==== ATTENTION Task: {2D245D62-D290-4022-A4C6-62856639852B} - \Microsoft\Microsoft Antimalware\Microsoft Antimalware Scheduled Scan No Task File <==== ATTENTION Task: {2A5F2415-F27D-4218-8A25-55DD9C841601} - \Microsoft\Microsoft Antimalware\MpIdleTask No Task File <==== ATTENTION Task: {33125E99-2722-4560-BFE0-971AF0828844} - \Microsoft\Windows\WindowsBackup\Windows Backup Monitor No Task File <==== ATTENTION Task: {3C557B1D-4FBE-4E52-B4A5-B8DB7B1BF1EF} - System32\Tasks\{5B6E8EE1-D93E-47AA-AFF8-420258DBC1A4} => pcalua.exe -a "C:\Users\OM\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\U06YVFQJ\ErrorRepair_file.exe" -d C:\Users\OM\Desktop Task: {410F9C84-8006-429E-BD9C-86888DAE4096} - System32\Tasks\{7B5C081A-0534-4DAB-90A1-B227AAB7D322} => pcalua.exe -a "C:\Users\OM\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\DZDD36ZC\sp39951.exe" -d C:\Users\OM\Desktop Task: {439B20B8-97C5-4CB2-A049-EA56225AD4B8} - System32\Tasks\{BCE0486A-3530-43E5-A729-A9EB58446A3C} => pcalua.exe -a E:\Setup.exe -d E:\ Task: {48AF0956-B5B0-4B10-B88C-6043841A21E7} - System32\Tasks\{5582EE19-24AB-4C67-B8F4-D8128DF170E6} => pcalua.exe -a "C:\Users\OM\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\XHKQU5BB\sp39951.exe" -d C:\Users\OM\Desktop Task: {49FA9366-43F3-4673-B027-CFE9C56E3442} - \Microsoft\Microsoft Antimalware\Microsoft Antimalware Scheduled Scan No Task File <==== ATTENTION Task: {4BDE33BA-4D8A-4B97-AD5F-493A73CC139B} - \Microsoft\Microsoft Antimalware\MpIdleTask No Task File <==== ATTENTION Task: {4E743ED0-1FA8-474B-95FE-FD51AF5DB9E5} - \Microsoft\Microsoft Antimalware\Microsoft Antimalware Scheduled Scan No Task File <==== ATTENTION Task: {5782D635-7874-41CC-8F01-75A5E09064E9} - \Microsoft\Microsoft Antimalware\Microsoft Antimalware Scheduled Scan No Task File <==== ATTENTION Task: {58D068A7-F4D2-4A62-8ABE-C542514ADAC0} - \Microsoft\Microsoft Antimalware\Microsoft Antimalware Scheduled Scan No Task File <==== ATTENTION Task: {6006CA67-C216-4E0F-8B65-784B7E8ADCAC} - \Microsoft\Microsoft Antimalware\MpIdleTask No Task File <==== ATTENTION Task: {61599A17-8460-41FB-9F0E-934F17FFCFE2} - \Microsoft\Microsoft Antimalware\MpIdleTask No Task File <==== ATTENTION Task: {6797E257-4B1E-4C82-B346-DC0B722D2A10} - \Microsoft\Microsoft Antimalware\MpIdleTask No Task File <==== ATTENTION Task: {690820A8-D111-473E-9B32-01FF326D145E} - \Microsoft\Microsoft Antimalware\MpIdleTask No Task File <==== ATTENTION Task: {785A1F2E-F675-4143-9285-83F6676DAF01} - \Microsoft\Microsoft Antimalware\Microsoft Antimalware Scheduled Scan No Task File <==== ATTENTION Task: {8F837F50-E0DA-4EA2-BD8D-A9F500D72702} - System32\Tasks\{BC4824CA-FF4C-4B21-8302-98C1BC872814} => pcalua.exe -a "C:\Users\OM\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ABV2YVBN\sp39951.exe" -d C:\Users\OM\Desktop Task: {9973CD47-C680-4919-841C-1E05476344E2} - \Microsoft\Windows\WindowsBackup\Windows Backup Monitor No Task File <==== ATTENTION Task: {9B16DABB-A53A-4D5B-9FB3-8B8F67134897} - \Microsoft\Microsoft Antimalware\Microsoft Antimalware Scheduled Scan No Task File <==== ATTENTION Task: {A01769F6-9513-4CCD-9BB6-462100BC700F} - \Microsoft\Windows\WindowsBackup\Windows Backup Monitor No Task File <==== ATTENTION Task: {A4FBED87-0542-42D3-AB39-68DA3753339E} - \Microsoft\Microsoft Antimalware\Microsoft Antimalware Scheduled Scan No Task File <==== ATTENTION Task: {B998D68D-D9C8-4491-A895-325F742A6A24} - \Microsoft\Microsoft Antimalware\Microsoft Antimalware Scheduled Scan No Task File <==== ATTENTION Task: {C7D33B3F-3FDE-4D52-B21C-A936AE648006} - \Microsoft\Microsoft Antimalware\MpIdleTask No Task File <==== ATTENTION Task: {CDAC26F8-7DB3-4E17-84E2-A59A6D39794F} - \Microsoft\Microsoft Antimalware\MpIdleTask No Task File <==== ATTENTION Task: {D274F1B9-5BDE-4BF3-A424-59C26712348E} - System32\Tasks\{115F984F-88F8-442B-ABF3-3E33FBE73713} => pcalua.exe -a "C:\Users\OM\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ABV2YVBN\sp50154.exe" -d C:\Users\OM\Desktop Task: {D6171DF6-9DC7-49D8-BC5B-5B5B233C306C} - \Microsoft\Windows\WindowsBackup\Windows Backup Monitor No Task File <==== ATTENTION Task: {D656D625-59C5-492B-A5CC-187510EF6B00} - \Microsoft\Microsoft Antimalware\MpIdleTask No Task File <==== ATTENTION Task: {E1292789-54D5-42D3-AE79-2773803D8D19} - System32\Tasks\{D37F1964-1AEF-4B5E-A710-2ADF5F5C656F} => pcalua.exe -a "C:\Users\OM\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\O2O1FU2C\sp54735.exe" -d C:\Users\OM\Desktop Task: {E5970FB6-9FCA-4D09-8EB8-0A889C208750} - \Microsoft\Microsoft Antimalware\MpIdleTask No Task File <==== ATTENTION Task: {E6215110-4297-495F-9322-19529A4D3DD4} - System32\Tasks\{D4111266-431B-467C-8AAD-E37CF6B2E3CF} => pcalua.exe -a "C:\Users\OM\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\7T3Z4LY0\converter.exe" -d C:\Users\OM\Desktop Task: {EADF4945-C2A5-473E-892B-24C316FCF3AC} - System32\Tasks\{82501AC3-08D6-4AB6-B5DA-2F4D9707F564} => pcalua.exe -a "C:\Users\OM\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\6TB2DW28\sp39951[1].exe" -d C:\Users\OM Task: {EF09CC7B-FDE4-410A-932A-3FE53CAC4D89} - System32\Tasks\{FF052977-D683-404E-A552-10300C346A02} => pcalua.exe -a "C:\Users\OM\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\NF27EF6K\sp35375[1].exe" -d C:\Users\OM Task: {EFBBCAB5-BC42-4207-999A-21372D8C1F1C} - System32\Tasks\{879F807B-1CCD-42B1-BF3E-05AA87748E12} => pcalua.exe -a C:\Users\OM\AppData\Local\Temp\HpUpdate\14056\sp44347.exe -d C:\Users\OM\AppData\Local\Temp\HpUpdate\14056 -c -s Task: {F1115798-5B0F-496B-BDAB-B95BEB8B2B10} - \Microsoft\Microsoft Antimalware\MpIdleTask No Task File <==== ATTENTION Task: {F4C5D4E3-296A-4DA2-B0C3-EDC69B9D73EB} - \Microsoft\Microsoft Antimalware\Microsoft Antimalware Scheduled Scan No Task File <==== ATTENTION Task: {F69CB254-A7CE-4B6A-86DB-F0E8100EB3FD} - \Microsoft\Microsoft Antimalware\Microsoft Antimalware Scheduled Scan No Task File <==== ATTENTION C:\Program Files (x86)\Google\Desktop EmptyTemp: CMD: bitsadmin /reset /allusers
Save this as fixlist.txt, in the same location as FRST.exe
https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG
Run FRST and press Fix
On completion a log will be generated please post that
THEN
Please download AdwCleaner by Xplode onto your desktop.
[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S1].txt as well.
FINALLY
Download and run farbar service scanner
https://dl.dropboxusercontent.com/u/73555776/fssscan.JPG
Tick “All” options.
Press “Scan”.
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.
Since all I know about “zero access” is what I read briefly from a Google search just a few minutes ago, I’m assuming I haven’t had a zero access infection cleaned recently.
The logs from FRST, AdwCleaner, and FSS are attached.
It is just that you had some remnants and appear to have run combofix …
How is the computer behaving now ?
Essexboy … you’re a genius!!!
As far as I can tell, everything is running AOK!!
Thanks for your help … and thanks for putting up with me.
Any divine words on what I had, and suggestions on how to not catch it again?
I have very little info on the specific infection, although you had traces of an old zero access infection from about a month ago
Subject to no further problems 
I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems
Now the best part of the day ----- Your log now appears clean 
A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:
Remove Combofix
Click Start then Run.
On Windows7 or Vista you may use Start Search field if Run is not available.
In the box copy/paste the following command:
Remove tools
Download and run Delfix
https://dl.dropboxusercontent.com/u/73555776/delfix.JPG
: Keep Java Updated :
WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)
If you do need to keep Java then download JavaRa
Run the programme and select Remove Java Runtime. Uninstall all versions of Java present
Once done then run it again and select Update Java runtime > Download and install Latest version
https://dl.dropboxusercontent.com/u/73555776/javara.JPG
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
CryptoPrevent install this programme to lock down and prevent crypto ransome ware
https://dl.dropboxusercontent.com/u/73555776/CryptoPrevent.JPG
Update and run weekly to keep your system clean
Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme 
It is critical to have both a firewall and anti virus to protect your system and to keep them updated.
To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe 
Looks like I’m still “infection” free. I’ve taken all the steps you suggested in your last post.
Thanks again for your assistance!!
My pleasure