HHHHEEEEEEELLLLPPPPPPP !!!!!!!

for some reason my avast free version has stopped working and i tried to uninstall it to reinstall it and i can’t even do that . i just keep getting errors …

What are the errors ?

What is the full avast version number, e.g. 7.0.1456 ?

the errors are :-

on trying to uninstall

error reading product data from C:\program files\AVAST software\avast\setup\part-setup_ais-5b0.vpx ". setup cannot continue

on trying to reinstall

an error 0 ( 00000000 ) has occurred .
last performed operation was :
spawning

the version is :- 7.0.1451
thanks

hey i suggest you try the uninstall tool and see if that could solve your problem

http://www.avast.com/en-se/uninstall-utility

good luck

Then install 7.0.1456 :slight_smile:

Switch it of and then switch it on again!

Won’t resolve the problem being reported a clean reinstall is the best option.

thanks guys all fixed now :slight_smile: i had to go into safe mode though :slight_smile:

Yes you have to go into safe mode to run the uninstall utility other wise the self-defence module may have blocked the tool.