for some reason my avast free version has stopped working and i tried to uninstall it to reinstall it and i can’t even do that . i just keep getting errors …
What are the errors ?
What is the full avast version number, e.g. 7.0.1456 ?
the errors are :-
on trying to uninstall
error reading product data from C:\program files\AVAST software\avast\setup\part-setup_ais-5b0.vpx ". setup cannot continue
on trying to reinstall
an error 0 ( 00000000 ) has occurred .
last performed operation was :
spawning
the version is :- 7.0.1451
thanks
hey i suggest you try the uninstall tool and see if that could solve your problem
http://www.avast.com/en-se/uninstall-utility
good luck
Then install 7.0.1456
Switch it of and then switch it on again!
Won’t resolve the problem being reported a clean reinstall is the best option.
thanks guys all fixed now i had to go into safe mode though
Yes you have to go into safe mode to run the uninstall utility other wise the self-defence module may have blocked the tool.