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system · October 1, 2014, 1:50am

Hello, having issues with my PC, certain programs will not work anymore even if re-installed. here are some logs. thanks in advance.

system · October 1, 2014, 4:20am

Which programs are causing such issue?

system · October 1, 2014, 1:09pm

Bleachbit, Razer Game Booster, and IOBit uninstaller.

system · October 1, 2014, 1:57pm

Hi,

We usually recommend to uninstall the aforementioned programs due to their questionable behaviour.

Step #1 Uninstall Programs
I want you to uninstall the following program(s) listed below due to poor reputation we receive about them. To uninstall a program, go to Start > Control Panel > Uninstall a program or Start > Control Panel > Programs and Features. Wait for the list to fill up and double-click on the items I have listed below and follow the on-screen instruction to remove/uninstall them.

[list][li]Advanced SystemCare 7- Auslogics BoostSpeed- CCleaner (You may keep it but I urge you not to use their registry cleaner feature)- Cloud System Booster- Driver Booster- IObit Malware Fighter- IObit Uninstaller- IObit Unlocker- JetClean - TuneUp Utilities 2014[/list][/li]

Step #2 P2P Warning
**IMPORTANT I notice there are signs of one or more P2P (Person to Person) File Sharing Programs on your computer.
```
  [li]BitComet 1.33 64-bit
  - BitComet 1.35
```
I shall provide you with a few reference links, please read them up to know the risks of having a P2P program.
```
  - [url=http://www.ftc.gov/bcp/edu/pubs/consumer/alerts/alt128.shtm][b]P2P File-Sharing: Evaluate the Risks[/b][/url]
  - [url=http://www.cuhk.edu.hk/itsc/about/p2p-risk.html][b]ITSC: Risks in Peer-to-peer File Sharing[/b][/url]
```
Note: Even if you are using a “safe” P2P program, it is only the program that is safe. You will be sharing files from uncertified sources, and these are often infected. The bad guys use P2P file-sharing as a major conduit to spread their wares.

My recommendation is that you uninstall the programs listed above. If you choose not to remove them, please do not use them until this computer is clean.[/li]

Step #3 Fix with FRST
Make sure that you still have FRST.exe on your Desktop. If you do not have it, download the suitable version from here to your Desktop.
[li]Open Notepad.exe. Do not use any other text editor software;
- Copy and Paste the contents inside the code-box to your Notepad –
[/li]

Start
Emptytemp:
Task: {149CE68F-A00E-4F5D-9491-CA07CC015E47} - System32\Tasks\{26C110FA-E06A-41E3-88C9-D85F6FB71949} => C:\Users\kris\Downloads\setup_mj.exe
C:\Users\kris\Downloads\setup_mj.exe
Task: {1AB7AF23-8B82-4A2A-8E2E-0327F744F713} - System32\Tasks\{53BC1975-503A-4C1C-9E28-C7D004FBB50E} => C:\Users\kris\Downloads\setup_mj.exe
Task: {272EE560-03C2-496D-ADF2-163D5A33FCD8} - System32\Tasks\ASC7_SkipUac_kris => C:\Program Files (x86)\IObit\Advanced SystemCare 7\ASC.exe [2014-03-10] (IObit)
Task: {2A42D90C-9AA7-4174-A19E-EF9AEC79B484} - System32\Tasks\Driver Booster Update => C:\Program Files (x86)\IObit\Driver Booster\AutoUpdate.exe [2014-08-01] (IObit)
Task: {3F162935-09F7-4828-A3B7-D3C950CDB8BA} - System32\Tasks\IHSelfDeleteTASK => CMD
Task: {49819E3C-3C5C-4B8E-844D-B7AA0A716F06} - System32\Tasks\IHUninstallTrackingTASK => CMD
Task: {4D3081B3-38A2-4C33-986A-8C79D86B6BF8} - System32\Tasks\{385AEA4B-8CE4-44C6-BABB-D2F11DF47D4C} => J:\SETUP.EXE
Task: {585950EE-52B1-4826-B03F-1C3DFFAB4DBD} - System32\Tasks\Uninstaller_SkipUac_kris => C:\Program Files (x86)\IObit\IObit Uninstaller\IObitUninstaler.exe [2014-09-29] (IObit)
Task: {5DBE3D63-C7AD-4CD0-A234-F68FB0937EE2} - System32\Tasks\{6E3B8493-8470-427F-AAC1-DC9DA70B92FD} => J:\AUTORUN.EXE
Task: {8C8297CB-F0B5-4D64-AECB-141C5600EA03} - System32\Tasks\{3EBEB6B0-3672-4EE9-A363-C5CE76152DDA} => G:\autorun.exe
Task: {AA827613-88FF-4585-B8ED-7641ED9878CA} - System32\Tasks\{4877D083-3FD0-4CD2-A864-CDFEECB5845B} => G:\autorun.exe
Task: {B96C4F9A-461D-4853-88B3-15E10F7D4B59} - System32\Tasks\{8E2AAD26-D844-4509-B222-975B3D1CBEFC} => Firefox.exe http://www.skype.com/go/downloading?source=lightinstaller&amp;ver=6.16.0.105&amp;LastError=12002
Task: {BC5844A3-148F-4164-A53C-E10F74452954} - System32\Tasks\{7DB866B0-104B-43A8-8A67-F81B0F3937A6} => E:\setup.exe
Task: {C8E249F3-FD26-4BC6-8A2E-EB76FF31F411} - System32\Tasks\{6450A0C6-C67B-452B-9073-0580881F481F} => J:\AUTORUN.EXE
Task: {DE0A5DF3-7EC2-4AD2-82DA-6E5BEF43FD01} - System32\Tasks\Driver Booster Scan => C:\Program Files (x86)\IObit\Driver Booster\Scheduler.exe [2014-08-01] (IObit)
Task: {F68BCDF5-8FC9-4024-A2F8-BA1AE11ABAC9} - System32\Tasks\JetCleanLoginCheckUpdate => C:\Program Files (x86)\BlueSprig\JetClean\AutoUpdate.exe [2013-05-14] (BlueSprig)
AlternateDataStreams: C:\ProgramData\TEMP:07BF512B
AlternateDataStreams: C:\Users\kris\AppData\Local\AZGHkrJyupyrb:WhNZLFr2pl45muh9dvGjOa7
AlternateDataStreams: C:\Users\kris\AppData\Local\LX9R4jIjUMR:qMK0ywEuzTlWr8j2etel4
AlternateDataStreams: C:\Users\kris\AppData\Local\Temporary Internet Files:g6Swx4CybZywh2aEDIs8
HKU\.DEFAULT\Software\Classes\.exe: exefile => "%1" %* <===== ATTENTION!
HKU\.DEFAULT\Software\Classes\exefile: "%1" %* <===== ATTENTION!
HKU\S-1-5-21-1634204230-2477496727-1112962895-1000\Software\Classes\exefile: "%1" %* <===== ATTENTION!
IFEO\lightscribecontrolpanel.exe: [Debugger] "C:\Program Files (x86)\TuneUp Utilities 2014\TUAutoReactivator64.exe"
IFEO\main.exe: [Debugger] C:\Program Files (x86)\IObit\Advanced SystemCare 7\AutoReactivator.exe
IFEO\ProcessCapturer.exe: [Debugger] C:\Program Files (x86)\IObit\Advanced SystemCare 7\AutoReactivator.exe
IFEO\RazerGameBooster.exe: [Debugger] C:\Program Files (x86)\IObit\Advanced SystemCare 7\AutoReactivator.exe
IFEO\RzUpdateManager.exe: [Debugger] C:\Program Files (x86)\IObit\Advanced SystemCare 7\AutoReactivator.exe
IFEO\SetupSystemStart.exe: [Debugger] C:\Program Files (x86)\IObit\Advanced SystemCare 7\AutoReactivator.exe
BHO: ExplorerWnd Helper -> {10921475-03CE-4E04-90CE-E2E7EF20C814} -> C:\Program Files (x86)\IObit\IObit Uninstaller\UninstallExplorer64.dll (IObit)
C:\Program Files (x86)\IObit\
DPF: HKLM-x32 {140E4DF8-9E14-4A34-9577-C77561ED7883} http://content.systemrequirementslab.com.s3.amazonaws.com/global/bin/srldetect_cyri_4.1.72.0.cab
Winsock: Catalog5 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation) ATTENTION: The LibraryPath should be "%SystemRoot%\system32\NLAapi.dll"
Winsock: Catalog5-x64 01 %SystemRoot%\System32\mswsock.dll [327168] (Microsoft Corporation) ATTENTION: The LibraryPath should be "%SystemRoot%\system32\NLAapi.dll"
FF Plugin-x32: @pandonetworks.com/PandoWebPlugin -> null\Pando Networks\Media Booster\npPandoWebPlugin.dll No File
FF Extension: Advanced SystemCare Surfing Protection - C:\Users\kris\AppData\Roaming\Mozilla\Firefox\Profiles\tyr830tw.default\Extensions\ascsurfingprotection@iobit.com [2014-05-09]
CHR Extension: (Advanced SystemCare Surfing Protection) - C:\Users\kris\AppData\Local\Google\Chrome\User Data\Default\Extensions\bbmegnmpleoagolcnjnejdacakedpcgd [2014-05-09]
End

  [li]Click on [b]File[/b] > [b]Save as...[/b]

[list]
[li]Inside the File Name box type fixlist.txt
- From the Save as type drop down list, choose All Files
[/li]
- Save the file to your Desktop;
- Re-run FRST.exe and click Fix;

		[li][b]Note[/b]: If FRST advises there is a new updated version to be downloaded, do so/allow this.
	[/li]
	- After the completion, a log will be produced;
	- Attach the log in your next reply.
[/list][/li]

Required Log(s):
```
  [li]FRST Fix Log
```
[/li]
Regards,
Valinorum

system · October 1, 2014, 3:49pm

Hmm… most of that is software that i use to attempt to keep my PC clean and fast. Nevertheless i have done exactly as above. Do you have any recomendations for software that is ok to use for these purposes?

Thank You

system · October 1, 2014, 4:18pm

Hi,
You can use CCleaner for cleaning up temporary files but I advise against all type of Registry cleaners including that feature of CCleaner as these cleaner cannot differentiate between good and bad registry entries and removes if they are unused. Also, removing registry entries hardly make a performance difference.

Step #4 ESET Online Scanner
Disable your security programs which includes but not limited to anti-virus, anti-malware, anti-spyware et cetera. Peruse this for additional information.

  [li]Download [b]esetsmartinstaller_enu.exe[/b] by clicking [url=http://download.eset.com/special/eos/esetsmartinstaller_enu.exe][b]here[/b][/url].
  - Right-click on the program and choose [i]Run as administrator[/i].
  - Accept their terms and condition and proceed.
  - Install [b]Add-On/Active X[/b] if prompted.
  - From the [b]Computer Scan Setting[/b] --

[list]
[li]Enable detection of potentially unwanted application
[/li]
- Click on Advanced Setting–

		[li]Uncheck the following box --
		- [list]
			[li][b]Remove Found Threats[/b]
		[/li]
	[/list]
		- Check the following boxes --
		- [list]
			[li][b]Scan archives[/b];
			- [b]Scan for potentially unsafe applications[/b]
			- [b]Enable Anti-Stealth Technology[/b]
		[/li]
	[/list][/li]
	- Click on [b]Start[/b] and wait for the [b]virus signature database[/b] to update.
	- The online scan will begin [i]automatically[/i] and can take several hours.

		[li][b]Note:[/b] Do not touch either the Mouse or keyboard during the scan. Otherwise it may stall.
	[/li]
	- After the Scan finishes --
	- 
		[li][b]If no threats were found:[/b]

[list]
[li]Put a checkmark in Uninstall application on close.
- Close the program and report that nothing was found
[/li]
- If threats were found:

			[li]Open the file located in [b]C:\Program Files\ESET\ESET Online Scanner\log.txt[/b] (32-bit) or [b]C:\Program Files (x86)\ESET\ESET Online Scanner\log.txt[/b] (64-bit).
			- Attach the log file in your next reply.
		[/li]
	[/list][/li]
[/list][b]Note:[/b] Enable your security programs afterwards.[/li]

Required Log(s):
```
  [li]ESET Scan Log
```
[/li]
Regards,
Valinorum

system · October 2, 2014, 12:32am

Log.

system · October 2, 2014, 4:09am

Hi,

How is your PC running?

Step #5 Fix with FRST
Make sure that you still have FRST.exe on your Desktop. If you do not have it, download the suitable version from here to your Desktop.
[li]Open Notepad.exe. Do not use any other text editor software;
- Copy and Paste the contents inside the code-box to your Notepad –
[/li]

Start
C:\Program Files (x86)\Windows DVD Maker\Toolbar\anyvideo2dvd-hybrid.exe
C:\Program Files (x86)\Windows DVD Maker\Toolbar\anyvideo2dvd-stub.exe
C:\Windows\Installer\1b5d228.msi
Reboot:
End

  [li]Click on [b]File[/b] > [b]Save as...[/b]

[list]
[li]Inside the File Name box type fixlist.txt
- From the Save as type drop down list, choose All Files
[/li]
- Save the file to your Desktop;
- Re-run FRST.exe and click Fix;

		[li][b]Note[/b]: If FRST advises there is a new updated version to be downloaded, do so/allow this.
	[/li]
	- After the completion, a log will be produced;
	- Attach the log in your next reply.
[/list][/li]

Required Log(s):
```
  [li]FRST Fix Log
```
[/li]
Regards,
Valinorum

system · October 2, 2014, 1:32pm

Everything seems to be running fine~ Thank you very much. Here is the log.

system · October 2, 2014, 2:16pm

Perusing your logs, I see no infection currently present in your system. Unless you are having any issue(s), the machine appears to be Malware-free as we speak.

[b]♣ Removal of Tools and Quarantined Files ♣ [/b]

Despite the tools we have used are clean, they are powerful removal tools and made in a way so that they carry out any commands given to them without (most cases) asking for a confirmation. In the hands of an inept person, they can make the machine un-bootable – a scenario we do not wish to see. Also, we need to remove the quarantined files/folders from your system as a dormant malware can be as bad as an active one if given the proper environment. I shall now give you the guidelines to remove the tools and the quarantined files from your system.

Cleanup with Delfix
Please download DelFix by Xplode to your Desktop.
Download Link

  [li]Double-click to run the program;
  - [list]
  	[li][b]Note[/b]: Windows Vista/7/8 users right-click and choose [i]Run as administrator[/i]
  [/li]
  - Make sure that all the boxes are checked;
  - Click [b]Run[/b];
  - A log will be opened after the operation is finished;
  - [i]Copy[/i] and [i]Paste[/i] it in your next reply

[/list][/li]

[b]♣ Prevention and Future Guidelines ♣ [/b]

Prevention is better than cure – goes the old saying. As much as we love to see you visit our site, we do not want to see you having your PC infected by malwares again.

Keep Windows up-to-date.
It is extremely important that you keep your operating system (Windows) updated when updates are made available. It is set to alert you, so be sure not to ignore these notices and to allow the updates to install. Many of these are critical security packages which could very possibly be the difference between your picking up a future infiltration and simply passing right by it unharmed.
- Run antivirus software and keep it up-to-date, too.
  Antivirus software is your safety net if all other protections fail. The first line of defense is smart computing, of course, but everyone needs a backup. Once they’re installed, check periodically to ensure they have been successfully updating as well. An out-of-date antivirus is not a happy antivirus!
- Keep your web browser plugins and other programs updated also.
  This tip is rarely shared by technicians and its importance is not widely recognized, but it’s absolutely critical. Programs such as Java, Adobe Flash Player and Adobe Reader, Internet Explorer, and myriad other such web-exposed items are deeply vulnerable to attack, which can quickly lead to a hopelessly infected system no matter what protection you currently have installed. The reason is that these programs are ubiquitous, but are also not perfect and are extremely complex… and as such, security vulnerabilities are discovered and exploited by hackers hoping to gain control over your machine. By performing every update for these programs as soon as it’s made available, you will greatly reduce your exposure to dangerous internet threats.

A great way to do this is to install the Filehippo Update Checker and run it regularly. Also, try not to ignore any notifications you receive regarding updates to programs already installed on your PC.

No scripts is an excellent security device too. I like it but it is not for everyone because it requires you to take action if you want to see some things (pop ups, banners etc.) on sites you visit.

Download NoSript by Giorgio Maone.

Note: Sometimes you will get a site telling you that you need to install Java when actually all you need to do is enable the site through the no script icon down on the right hand side of your computer.

- [b]Watch out for new threat named CryptoLocker[/b]

CryptoLocker is a new type ransomware family malware that encrypts your important files and asks for a ransom to decrypt them. At the moment of posting this reply there are no tools that can undo the havoc this malware causes. We can help you to remove the malware from your system but the files that was encrypted cannot be recovered without the decryption key. So, I ask for your forbearance and practice constant vigilance. Please read the following article to acknowledge yourself about the safety measures.
How to prevent your computer from becoming infected by CryptoLocker.

- [b]And last of all, surf smart.[/b]

It doesn’t matter how well the autopilot system works if the pilot keeps flying the plane into mountain ranges. Don’t forget that no matter how much you have protecting yourself, your security ultimately begins and ends with you. Don’t visit dangerous or questionable web sites, avoid suspicious links on Facebook and emails/email attachments you’re unsure about, and just generally keep your wits about you, and you’ll be much safer. Also, avoid illegal downloads, cracks, “warez”, and all other too-good-to-be-true internet offerings: they’re typically laden with malware. Be smart and you can avoid most threats lurking about the darker corners of the internet! And for even more tips, see our article, How Did I Get Infected in the First Place?

My help is free but if you feel like making my day you may donate any amount you wish by clicking the ‘donate’ button. I really appreciate your kindness.

https://www.paypalobjects.com/en_US/i/btn/btn_donate_SM.gif

Regards,
Valinorum

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