High Memory use Avast service 104 MB

[rnuis]

I am running on the latest Avast Internet Security 9.0.2011 and since that time i have i high memory use of the Avast service , it uses about 80 and 110 MB all the time. I didn’t have this problem with the 9.0.2008 version. I hope the problem will be solved soon.

Greats,

rnuis

[miguelgrado]

@rnuis post:1

I am running on the latest Avast Internet Security 9.0.2011 and since that time i have i high memory use of the Avast service , it uses about 80 and 110 MB all the time. I didn’t have this problem with the 9.0.2008 version. I hope the problem will be solved soon.

Greats,

rnuis

idem…+1 it seems to be a problem with the new web shield

[system]

Strange, while surfing and torrenting the service only uses 19MB here… (I don’t have firewall, mail and spam shield though. Only web and filesystem shield.)

Might be worth trying a repair install or better yet a clean install. See this post for avastclear.exe to uninstall completely and download/install AIS anew. If that doesn’t fix anything my money is on the firewall…

[Alikhan]

Could you guys send the process dump?

@lukas.hasik

@Tetsuo

@Alikhan

@iroc9555

Also, increase in memory usage by avastSvc.exe. Someone said that it is by design, but it has reached even 89 MB in my system.

I honestly think it’s a memory leak…

That’s what I thought too, since the memory usage apparently keeps increasing.

could you send us process dump?

[system]

That’s right Alikhan. Thanks. lukas.hasik is asking for avastSvc.exe process dump to be sent to avast!.

ftp://ftp.avast.com/incoming

http://forum.avast.com/index.php?topic=142936.msg1038224#msg1038224

I sent mine before yesterday. Please send yours. The more dumps they have the fastest they can fix the issue.

http://forum.avast.com/index.php?topic=142936.msg1038380#msg1038380

[miguelgrado]

@iroc9555 post:5

That’s right Alikhan. Thanks. lukas.hasik is asking for avastSvc.exe process dump to be sent to avast!.

ftp://ftp.avast.com/incoming

http://forum.avast.com/index.php?topic=142936.msg1038224#msg1038224

I sent mine before yesterday. Please send yours. The more dumps they have the fastest they can fix the issue.

http://forum.avast.com/index.php?topic=142936.msg1038380#msg1038380

do as I upload the file from dump to avast?

[rnuis]

How do i make a memory dump??

[miguelgrado]

@rnuis post:7

How do i make a memory dump??

http://support.kaspersky.com/sp/images/support_new_choosecreatedump_vista(en)53-193689.gif

[rnuis]

@miguelgrado post:8

@rnuis post:7

How do i make a memory dump??

http://support.kaspersky.com/sp/images/support_new_choosecreatedump_vista(en)53-193689.gif

And how and where do i upload it

[miguelgrado]

@rnuis post:9

@miguelgrado post:8

@rnuis post:7

How do i make a memory dump??

http://support.kaspersky.com/sp/images/support_new_choosecreatedump_vista(en)53-193689.gif

And how and where do i upload it

You can also send it; Start > Run and copy and paste this command:
Code: [Select]
explorer ftp://ftp.avast.com/incoming
moves and releases the file in the window.

[rnuis]

@miguelgrado post:10

@rnuis post:9

@miguelgrado post:8

@rnuis post:7

How do i make a memory dump??

http://support.kaspersky.com/sp/images/support_new_choosecreatedump_vista(en)53-193689.gif

And how and where do i upload it

You can also send it; Start > Run and copy and paste this command:
Code: [Select]
explorer ftp://ftp.avast.com/incoming
moves and releases the file in the window.

Ok i am uploading it right now.

[rnuis]

Here is a screenshot of the memory use it is getting higher and it is high all the time.

[system]

For me, it went over 500MB during the extracting of a game from .zip
It almost finished, but stuck at 99% for quite some time and then I saw that avastsvc.exe uses ~650MB of memory at peak…

W7 32bit, no SP1.

[miguelgrado]

@rnuis post:12

Here is a screenshot of the memory use it is getting higher and it is high all the time.

idem… :o

[system]

@rnuis

The dump file is for avastSvc.exe and give it a unique name. Do not forget to give the names of the dumps sent here in the topic so that avast! tweam member know what they are looking for.

@miguelgrado.

Same for you. What is the name of the dump file you sent ?

@lukas.hasik

Any news ? This is happening to Xp and 7 alike, but not all. So it must be a program or driver. Even some hardware or setting we have in common.

[miguelgrado]

@iroc9555 post:15

@rnuis

The dump file is for avastSvc.exe and give it a unique name. Do not forget to give the names of the dumps sent here in the topic so that avast! tweam member know what they are looking for.

@miguelgrado.

Same for you. What is the name of the dump file you sent ?

@lukas.hasik

Any news ? This is happening to Xp and 7 alike, but not all. So it must be a program or driver. Even some hardware or setting we have in common.

miguelgrado_windows 7_avastsvc.DMP or similar

[miguelgrado]

my avastsvc.exe in this moment

[rnuis]

Why doesn’t anyone of Avast reply here for this problem?

[irongod]

… maybe cause it’s Xmas holiday!!

I had the same problem in XP with 9.0.2011 mem consumption was in average from 50 to 120MB… then I returned to v8 (again) until new release is out!

[rnuis]

@iroc9555 post:15

@rnuis

The dump file is for avastSvc.exe and give it a unique name. Do not forget to give the names of the dumps sent here in the topic so that avast! tweam member know what they are looking for.

@miguelgrado.

Same for you. What is the name of the dump file you sent ?

@lukas.hasik

Any news ? This is happening to Xp and 7 alike, but not all. So it must be a program or driver. Even some hardware or setting we have in common.

This is the name of my dumpfile AvastSvc.DMP