HiSuite update aborted

Viruses and worms
1

Hi, I just installed HiSuite (8.0.1.300_ove), and it immediately tried to update itself but was prevented from doing so by Avast. Below is a quote from the message I received.

“We’ve safely aborted connection on update.hicloud.com
because it was infected with URL:Mal”

Not sure if this is a false positive, or not, and don’t know how to tell. I tried to report it as a false positive on Avast’s false positive report form, to see what they’d say, but it would not accept update.hicloud.com as a legitimate website, so that didn’t work. The HiSuite program will not work at all without first downloading the update, and I would really like to be able to use it to back up my phone, etc. Any advice/ideas would be greatly appreciated.

2
I tried to report it as a false positive on Avast's false positive report form, to see what they'd say, but it would not accept update.hicloud.com as a legitimate website,
Did you write the full URL ( http:// ) or just ( update.hicloud.com )
3

I tried http:\update.hicloud.com, https:\update.hicloud.com, http:\www.update.hicloud.com, https:\www.update.hicloud.com,and just plain update.hicloud.com. They all result in being told to “Please insert a valid URL”.

4

worked for me, using -http://update.hicloud.com/

5

Doh! I just realized I was using back slashes instead of forward slashes ::slight_smile: Thanks for the reply…and also for not ridiculing me. God knows I deserved it.