Hi,
I had a problem where Avast continued to ask me to restart my computer, with no effect. So I un installed and then re installed, but now I have the red warning symbol on the little blue ‘a’ icon and I cant turn on my antivirus. It tells me the requested resident task was not found. the operation could not be completed. I activated the anti virus using the code sent when I first started using Avast about 1 month ago.
Please help
Operating system restart needed by avast message could be solved, in some systems, by deleting the file \setup\reboot.txt
You can also check this registry entry (right after computer restart):
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager, if it contains “PendingFileRenameOperations”.
Check its contents and if there’s only “reboot.txt” from avast4\setup folder, delete PendingFileRenameOperations, don’t delete any other key.
Back-up (export) the registry key before you edit/delete, just in case.
About the ‘red cross’ in the ‘a’ blue icon, well, your avast installation is not good.
Which is your Windows? 98, Me, XP?
Do you use any other antivirus in your computer?
Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair). You must be connected to the internet while repairing.
If this does not help, can you uninstall / boot / install / boot again?
Thanks for the reply. I tried the first bit, deleting reboot.txt, didn’t make any difference. Your second set of instrutions i will need to ask a mate how to do that.
My operating system is home edition XP. I don’t use ant other anti virus. I tried repair, no joy. I uninstalled, reboot, install, reboot. Still the same problem, it keeps asking me to reboot and won’t let me turn on the anti virus? Over to you ?
Regards
Platties
hi,
I don’t have a “PendingFileRenameoperations” or a file “reboot.txt”.
I have in FileRenameOperations, Name; ab (Default). Type REG_SZ. Date (Value not set)???
I highlighted “Session Manager” and exported it, no problems.
What should I do next?
Regards
Platties
Check the file \data\log\error.log. Does it show anything suscpicious? Can you post its contents?
Thanks
Vlk
22/04/2006 21:34:45 1145738085 SYSTEM 1448 AAVM - initialization error: Network Shield provider: driver open failed, error code: 0x2 , 00000000.
22/04/2006 21:34:45 1145738085 SYSTEM 1448 AAVM - initialization error: g_tdi.Initialize failed! (logName: C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log), 00000000.
22/04/2006 21:34:48 1145738088 SYSTEM 1448 During the parsing of C:\Program Files\Alwil Software\Avast4\deftasks.xml XML document, following error occurred: C.
22/04/2006 21:47:24 1145738844 SYSTEM 1448 AAVM - initialization error: Network Shield provider: driver open failed, error code: 0x2 , 00000000.
22/04/2006 21:47:24 1145738844 SYSTEM 1448 AAVM - initialization error: g_tdi.Initialize failed! (logName: C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log), 00000000.
22/04/2006 21:47:27 1145738847 SYSTEM 1448 During the parsing of C:\Program Files\Alwil Software\Avast4\deftasks.xml XML document, following error occurred: C.
22/04/2006 21:53:10 1145739190 SYSTEM 1448 AAVM - initialization error: Network Shield provider: driver open failed, error code: 0x2 , 00000000.
22/04/2006 21:53:10 1145739190 SYSTEM 1448 AAVM - initialization error: g_tdi.Initialize failed! (logName: C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log), 00000000.
22/04/2006 21:53:13 1145739193 SYSTEM 1448 During the parsing of C:\Program Files\Alwil Software\Avast4\deftasks.xml XML document, following error occurred: C.
23/04/2006 08:17:59 1145776679 SYSTEM 1456 AAVM - initialization error: Network Shield provider: driver open failed, error code: 0x2 , 00000000.
23/04/2006 08:17:59 1145776679 SYSTEM 1456 AAVM - initialization error: g_tdi.Initialize failed! (logName: C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log), 00000000.
23/04/2006 08:18:02 1145776682 SYSTEM 1456 During the parsing of C:\Program Files\Alwil Software\Avast4\deftasks.xml XML document, following error occurred: C.
23/04/2006 14:56:08 1145800568 SYSTEM 1448 AAVM - initialization error: Network Shield provider: driver open failed, error code: 0x2 , 00000000.
23/04/2006 14:56:08 1145800568 SYSTEM 1448 AAVM - initialization error: g_tdi.Initialize failed! (logName: C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log), 00000000.
23/04/2006 14:56:11 1145800571 SYSTEM 1448 During the parsing of C:\Program Files\Alwil Software\Avast4\deftasks.xml XML document, following error occurred: C.
23/04/2006 15:54:11 1145804052 SYSTEM 1460 AAVM - initialization error: Network Shield provider: driver open failed, error code: 0x2 , 00000000.
23/04/2006 15:54:12 1145804052 SYSTEM 1460 AAVM - initialization error: g_tdi.Initialize failed! (logName: C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log), 00000000.
23/04/2006 15:54:14 1145804054 SYSTEM 1460 During the parsing of C:\Program Files\Alwil Software\Avast4\deftasks.xml XML document, following error occurred: C.
24/04/2006 10:42:55 1145871775 SYSTEM 1440 AAVM - initialization error: Network Shield provider: driver open failed, error code: 0x2 , 00000000.
24/04/2006 10:42:55 1145871775 SYSTEM 1440 AAVM - initialization error: g_tdi.Initialize failed! (logName: C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log), 00000000.
24/04/2006 10:42:57 1145871777 SYSTEM 1440 During the parsing of C:\Program Files\Alwil Software\Avast4\deftasks.xml XML document, following error occurred: C.
24/04/2006 16:20:12 1145892012 SYSTEM 1448 AAVM - initialization error: Network Shield provider: driver open failed, error code: 0x2 , 00000000.
24/04/2006 16:20:12 1145892012 SYSTEM 1448 AAVM - initialization error: g_tdi.Initialize failed! (logName: C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log), 00000000.
24/04/2006 16:20:14 1145892014 SYSTEM 1448 During the parsing of C:\Program Files\Alwil Software\Avast4\deftasks.xml XML document, following error occurred: C.
24/04/2006 17:20:31 1145895631 SYSTEM 1448 AAVM - initialization error: Network Shield provider: driver open failed, error code: 0x2 , 00000000.
24/04/2006 17:20:31 1145895631 SYSTEM 1448 AAVM - initialization error: g_tdi.Initialize failed! (logName: C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log), 00000000.
24/04/2006 17:20:34 1145895634 SYSTEM 1448 During the parsing of C:\Program Files\Alwil Software\Avast4\deftasks.xml XML document, following error occurred: C.
25/04/2006 17:46:34 1145983594 SYSTEM 1448 AAVM - initialization error: Network Shield provider: driver open failed, error code: 0x2 , 00000000.
25/04/2006 17:46:34 1145983594 SYSTEM 1448 AAVM - initialization error: g_tdi.Initialize failed! (logName: C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log), 00000000.
25/04/2006 17:46:37 1145983597 SYSTEM 1448 During the parsing of C:\Program Files\Alwil Software\Avast4\deftasks.xml XML document, following error occurred: C.
25/04/2006 20:53:56 1145994836 SYSTEM 1516 AAVM - initialization error: Network Shield provider: driver open failed, error code: 0x2 , 00000000.
25/04/2006 20:53:56 1145994836 SYSTEM 1516 AAVM - initialization error: g_tdi.Initialize failed! (logName: C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log), 00000000.
25/04/2006 20:53:59 1145994839 SYSTEM 1516 During the parsing of C:\Program Files\Alwil Software\Avast4\deftasks.xml XML document, following error occurred: C.
26/04/2006 09:07:14 1146038834 SYSTEM 1448 AAVM - initialization error: Network Shield provider: driver open failed, error code: 0x2 , 00000000.
26/04/2006 09:07:14 1146038834 SYSTEM 1448 AAVM - initialization error: g_tdi.Initialize failed! (logName: C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log), 00000000.
26/04/2006 09:07:16 1146038836 SYSTEM 1448 During the parsing of C:\Program Files\Alwil Software\Avast4\deftasks.xml XML document, following error occurred: C.
26/04/2006 16:01:25 1146063685 SYSTEM 1448 AAVM - initialization error: Network Shield provider: driver open failed, error code: 0x2 , 00000000.
26/04/2006 16:01:25 1146063685 SYSTEM 1448 AAVM - initialization error: g_tdi.Initialize failed! (logName: C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log), 00000000.
26/04/2006 16:01:28 1146063688 SYSTEM 1448 During the parsing of C:\Program Files\Alwil Software\Avast4\deftasks.xml XML document, following error occurred: C.
27/04/2006 18:23:13 1146158593 SYSTEM 1452 AAVM - initialization error: Network Shield provider: driver open failed, error code: 0x2 , 00000000.
27/04/2006 18:23:13 1146158593 SYSTEM 1452 AAVM - initialization error: g_tdi.Initialize failed! (logName: C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log), 00000000.
27/04/2006 18:23:16 1146158596 SYSTEM 1452 During the parsing of C:\Program Files\Alwil Software\Avast4\deftasks.xml XML document, following error occurred: C.
27/04/2006 18:32:26 1146159146 SYSTEM 1448 AAVM - initialization error: Network Shield provider: driver open failed, error code: 0x2 , 00000000.
27/04/2006 18:32:26 1146159146 SYSTEM 1448 AAVM - initialization error: g_tdi.Initialize failed! (logName: C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log), 00000000.
27/04/2006 18:32:29 1146159149 SYSTEM 1448 During the parsing of C:\Program Files\Alwil Software\Avast4\deftasks.xml XML document, following error occurred: C.
28/04/2006 08:00:21 1146207621 SYSTEM 1448 AAVM - initialization error: Network Shield provider: driver open failed, error code: 0x2 , 00000000.
28/04/2006 08:00:21 1146207621 SYSTEM 1448 AAVM - initialization error: g_tdi.Initialize failed! (logName: C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log), 00000000.
28/04/2006 08:00:24 1146207624 SYSTEM 1448 During the parsing of C:\Program Files\Alwil Software\Avast4\deftasks.xml XML document, following error occurred: C.
28/04/2006 17:55:19 1146243319 SYSTEM 1448 AAVM - initialization error: Network Shield provider: driver open failed, error code: 0x2 , 00000000.
28/04/2006 17:55:19 1146243319 SYSTEM 1448 AAVM - initialization error: g_tdi.Initialize failed! (logName: C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log), 00000000.
28/04/2006 17:55:22 1146243322 SYSTEM 1448 During the parsing of C:\Program Files\Alwil Software\Avast4\deftasks.xml XML document, following error occurred: C.
29/04/2006 08:12:34 1146294754 SYSTEM 1448 AAVM - initialization error: Network Shield provider: driver open failed, error code: 0x2 , 00000000.
29/04/2006 08:12:34 1146294754 SYSTEM 1448 AAVM - initialization error: g_tdi.Initialize failed! (logName: C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log), 00000000.
29/04/2006 08:12:37 1146294757 SYSTEM 1448 During the parsing of C:\Program Files\Alwil Software\Avast4\deftasks.xml XML document, following error occurred: C.
Hi VlK,
I’ve posted the error log as requested, any ideas. I cant turn on my windows firewall either, I don’t know if this is related?
Regards
Platties
Hi,
Still not herd from you. Did a uninstall, but it left some Avast files in Programs! Cant delete them, says a cyclic error, whatever that is. I was going to try your latest version to see if that worked, but until I can remove the old version it seems foolish to try. Please, how do I remove Avast from my computer? I did restart after removal and I was logged on as the administrator?
Regards
Platties
Use the uninstal utility found here http://www.avast.com/eng/avast_uninstall_util.html then reboot and reinstall the latest version of Avast - oops dowload the latest version first and keep it handy on your system
You can manually delete the avast folder?
Cyclic [Redundancy Check] Error? If yes, your drive (or filesystem) is probably corrupted.
Try running a disk check.
Thank you very very much, The disk check did the job, but only if scheduled on a restart. The normal one would not complete. Avast is know running with no little red symbol.
Can I ask you help again please. My Windows fire wall will not enable. What I get is Windows firewall settings cannot be displayed because the associated service is not running. Do you want to start the windows Firewall/Internet connection sharing (ICS) service. YES/NO
I click yes. But windows cannot start the Firewall/Internet connection sharing (ICS) service.
Can you help me?
Platties
Could I suggest that you get a software firewall as it will offer a lot more protection than the windows one. There are several free ones around but for a beginner I would suggest Zone Alarm from http://www.majorgeeks.com/download388.html Then we will have a look at the windows problem
For the windows firewall problem go to _ Control Pane - admistrative tools - services - scroll down to windows firewall - highlight it then look to the top left where it should say start the service click this. Then double click the windows firewall service and set to Manual (if you have installed ZA) or Automatic. Does that work ?
ZA installed and working, brilliant.
I did get a meassage from avast on restart saying Avast web shield moduel has compatibility problems with ZA privacy blocking features. But followed the instrutions, disabled the bit that is having a wobble and I now have a working fire wall, thank you.
With the windows bit, I followed your instrutions but got the same meassage as before, Firewall/Internet connection sharing (ICS) service etc. But this time it has Error2:the system cannot find the file specified.
ZA installed and working, Brilliant thank you.
Followed your instrutions but get this.
Windows gives same error message as before but now have additional message, Error2: the system cannot find the file specified.
In that case it may be related to your previous disc problem and that file was corrupted. I’ll have a hunt around and see what programme files it depends upon
I just found this on the ms site can you follow the instructions and post back any error logs related to windows firewall
If the Windows Firewall (WF)/Internet Connection Sharing (ICS) service is unable to start, then it adds entries to the system event log with information about why it could not start. Additionally, audit log events corresponding to changes in Windows Firewall configuration and program requests to open ports are stored in the security event log. To view the system or security event logs, use the Event Viewer snap-in.To view the entries in the system or security event logs with the Event Viewer snap-in, do the following:
Click Start, click Control Panel, click Performance and Maintenance, click Administrative Tools, and then double-click Event Viewer.
To look for error events for the Windows Firewall (WF)/Internet Connection Sharing (ICS) service, click System in the console tree of the Event Viewer snap-in.
In the details pane of the Event Viewer, look for Error events.
To look for audit events corresponding to applications or service attempting to open ports, click Security in the console tree of the Event Viewer snap-in.
In the details pane of the Event Viewer, look for events with the event IDs 849, 850, and 861
This is the page I got it from http://www.microsoft.com/technet/prodtechnol/winxppro/support/wftshoot.mspx#E1LAC
Hi, Sorry for delay in replying, been away.
I can’t paste the results you ask for, tried everything I know, but just wont work. Anyway, what’s there is lots of Error logs, listed as disk 7, by far the majority. Workstation 5727. Service control Manager 7001, 7026, 7024 & 7023.
This is double Dutch to me, what doses it tell you?
Thanks for your help.
Platties