Home Network Security Scan states scan still running after scan finiished.

Avast Free Antivirus / Premium Security
1

As subject title states.

Using Avast Internet Security version 11.1.2253

Windows 10 pro 64 Bit

Verification is a pain in the a… :o

2

Hello,

Thank you for reporting this.
For analysis we need some logs.
First enable debug logging: GUI → Settings → General → Maitenance → Enable debug logging
Then reproduce the issue (Run Home Network Security scan).
Then create support package and submit it (guide here: https://www.avast.com/en-us/faq.php?article=AVKB33) and send us the ID of created package so we can find it.

Thank you,
Filip

3

Hi

I have done as requested, (hopefully correctly) as I am a computer illiterate.

Ticket number #270451

If need any further info, will catch up tomorrow. :slight_smile:

4

Thank you,

We were able to reproduce the issue and are working on a fix.
We’ll post an update here, once it is available.

Filip

5

Okay will wait for the update notification.

Also I have updated to version 11.2.2260

crofty

6

After updating to version 12.1. 2772, have ran several network scans and all have completed without any problems. :slight_smile:

7

MMMMMMMMMMM Spoke to soon. :o

Now get instead of still running, now I get waiting.

Will start a new Topic