Horrible Support

system · 2015-03-29T15:52:08.000Z

I purchased a combination of Premiere and Secureline and only Premiere is working. When I downloaded and installed the license for secureline it says license expired or secureline server has refused your license.
I set up a support ticket “Ticket ID: #EDJ-745-64601” over a week ago and haven’t heard anything back.

I like your product but your support is horrible. Navigating around my new avast account is also horrible.
I can’t find any reference in my account that shows I’ve even opened a ticket.

So that is why I came here, hopefully someone from support reads this message.

Thanks for any suggestions or help,

Paul

schmidthouse · 2015-03-29T16:02:01.000Z

Hi

Make sure you have the latest version of Avast installed which addresses License issues.
[url=https://forum.avast.com/index.php?topic=168376.0]https://forum.avast.com/index.php?topic=168376.0

[/url]
Further info here Secureline Sub-Forum : https://forum.avast.com/index.php?topic=166427.15

Eddy · 2015-03-29T20:18:17.000Z

How to perform a clean installation:
https://forum.avast.com/index.php?topic=168680.msg1199245#msg1199245

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