Suddenly I’m getting a pop up or slider ad whenever I go to Amazon or Ebay. It’s called “Hot Deals.” The only info I can find online are various sites recommending I download this or that adware/virus removal software. Since I already have Avast, I’d think I shouldn’t have to get new security software, but Avast doesn’t seem to be detecting it when I scan the system. I’ve tried removing any extensions, and I’ve tried going into the control panel to uninstal anything that’s recently showed up there, but nothing is working.
I just found an Avast blog that says I can go into the online security plug-in’s settings and disable “Safeprice” (is that the same thing?), but I don’t know how to find those settings.
Refering to the PUP that your Malwarebytes log is full of, avast PUP detection is default off except for in boot scan …so turn it on if you want it
PUP = not malware / Possible Unwanted Program … usually crap that comes bundled with free downloads
Ok, how do I turn on pup detection? I’m dumb about this stuff. Also, I think I deleted my browser protection extension while trying to solve this problem. In another thread, I thought I read that Hot Deals came with the Avast browser protection extension itself and couldn’t be gotten rid of without deleting it. Deleting it didn’t help though.
Run FRST and press Fix
On completion a log will be generated please post that
THEN
Please download AdwCleaner by Xplode onto your desktop.
[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S0].txt as well.
SET PUP’s ACTIVE
Go to Settings > General
Place a tick in "Scan for Potentially Unwanted Programmes (PUP’s) "