How can I get a refund?

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1

I borrowed an old laptop from a friend who cannot remember his password, so I sign on as a Guest.

I paid $29.99 for Avast anti-virus but it cannot be installed because the password is unknown. My friend has spent quite some time last weekend trying to remember the password but he failed.

Any advice anyone? I went to the Support.Avast.com but no help.

2

The only way to do this if you have forgotten the password is uninstall and then re-install

Download Avast Uninstall Utility to your Desktop.
Download the correct version of Avast
Avast Free
Avast Pro
Avast Internet Security
Avast Premier
Disconnect from the net
Uninstall Avast via control panel

[]Run the uninstall tool and accept the reboot to safe mode
[]Once complete reboot your system
[*]Reinstall Avast

3

@essexboy, i think the Windows password isnt known, in that way you can reset it via Command prompt
using a Windows Installation disc or USB.

Do you have anything related to that available or can you find something online?

4

If that fails take it to a computer tech and they can reset the password.

5

See if this helps you get back into the computer:
http://www.howtogeek.com/96805/how-to-reset-your-windows-password-without-an-install-cd/

6

Just curious, would/could this apply to W10 ?

7

You could try it ??? The question here was for an old laptop. :slight_smile:

8

Yes, am aware, just curious.
I know, it killed the cat.
Thnx :slight_smile: