how can I get refund?

Avast Business Avast Endpoint Protection
1

Hi,

I purchased 25 seats last week. It doesnot work and I am not getting the support I need. I have asked for refund which it states on the website, within 30 days.

No one is replying my email, what’s going on? because I asked for a refund?

2

Did you buy from a reseller or from Avast…??

3

I bought it from their online store.

4

Contact Sales: http://www.avast.com/contact-form.php?loadStyles&subject=SALES

5

I did already…no one returns my email. What is worst is that I dont have anti virus now in the office. Without refund, I can not make another purchase.

6

Call us at:
00 420 274 005 777

Business hours:
Monday-Friday
9:00-17:00(9am-5pm)
Central-European Time

7

no us number?

8

No, sorry. (Assumed you didn’t purchase from an US-reseller.)
But you could also ask on the forum to solve your problem. :wink:
Which product(s) did you purchase…??
What problem do you have…??

9

I purchased Biz Protection. I have tried to install the console on Servers, PC. All of them installed without problem, but when try to open in browser, it shows page can not be displayed.

I have followed the FAQ, I can not even see the page.

10

Which version is installed…? The latest is 1.1.131.7

11

+1

or try with another browser, I use Firefox and I add a security exception.

12

I can not even check, there is no verion on the install package. I downloaded them last Thursday.

13

Here are the links to download the new version: (Pick the one you purchased…!!)
avast! Business Protection: http://files.avast.com/iavs5x/setup_console_bp.exe
avast! Business Protection Plus: http://files.avast.com/iavs5x/setup_console_bpp.exe

And here are the manuals:
BP/BPP: http://files.avast.com/files/documentation/quick-start-guide-business-protection-en-ww.pdf
BP/BPP: http://files.avast.com/files/documentation/business-protection-plus-administrators-guide.pdf

14

did you open the browser on the server where the console is installed or tried to open via a remote browser? Do you have silverlight installed if you do via remote browser?