How do I delete two Hidden Files In Avast Sandbox

Avast Free Antivirus / Premium Security
1

I have two Hidden Files in the Avast Sandbox:
ChromeRecovery.exe
GoogleUpdateSetup.exe

Avast indicates that they are RootKits - Hidden Files. However, Avast is not able to delete them, even upon reboot. When Avast tried to delete them, the History Log said - Access Is Denied (5).

I have tried running Google Chrome in the Sandbox and then emptying the Sandbox. However, this does not remove the Hidden Files.

Using Avast 2014 Version 2008.

How do I go about deleting these files that Avast cannot delete, even on reboot?

Thank you.

2

Figured this out. Had to empty the Safe Zone and not the SandBox.

Thank you

3

Hello! I have the exact same problem. Can you please tell me exactly how you got rid of this? When I do a boot scan or quick scan, it doesn’t find anything. On full scan it finds 6 and they are all as you described and I can’t get rid of them. Thanks!

4

Select settings > tools > sandbox > customise > safezone
Then click reset

5

@Pondus

Thanks, but this did not work. I have tried everything I can think of but they are still there. Any more ideas would be greatly appreciated!

Also, it is safe to use SafeZone for delicate information with this in there?

Thanks!

6

did you restart computer after?

7

Yes…