How do I make it stop blocking stuff?

Hello,

I recently got the Free Antivirus version and it appears that it doesn’t allow me to enter webpages -pages as safe as Facebook. It either partially opens them or not at all and only when I reload a few times it allows me to go on the page. When it comes to YouTube videos now, it just stops them; 1-2 seconds and they’re stopped. I know this is the case because when I deactivate it, I can access everything and watch videos just fine. How do I stop this?

Thank you.

I recently got the Free Antivirus version ......
is this a new install? have you removed previous used or factory installed AV before installing avast?

General: Uninstalling a third-party antivirus software http://www.avast.com/en-eu/faq.php?article=AVKB11#artTitle

I have uninstalled it. It still gives me the same issue.

Are you using avast! Online Security in your browser ?

http://www.screencast-o-matic.com/screenshots/u/Lh/1389623562955-65909.png

What did you uninstall? ???

bob3160, no I’m not using online security. After all when I deactivate the web shield on the antivirus, everything works fine.

Para-Noid, I deactivated the previous antivirus before installing avast!.

Para-Noid, I [b]deactivated[/b] the previous antivirus before installing avast!.
deactivate is not enough....you need to uninstall and then run the vendors removal tool to clear all leftover files that may conflict

Uninstallers – Security Software http://singularlabs.com/uninstallers/security-software/

I did it, but I’m still facing the same issue.

Exact same problem here. I uninstalled previous virus program - properly - then installed AVAST - using CHROME youtube videos stop after a few secs and lots of pages wont load.

Terrible problems - have to stop the web shield to do most things.

WIN7 - latest ver of AVAST and CHROME

When you re-installed avast was it a clean install? Did you reboot? Sometimes it takes two and sometimes three
reboots with an interval of time between reboots.

If it was a clean install try a repair…Control Panel>Uninstall a Program>double click “avast”>click “repair”>reboot

Well…I’ve uninstalled AVAST - then re-installed it - rebooted 3 times - and even after all this all CHROME you-tube videos stall after a few seconds of playing.

If I stop web shield it plays - if I start web shield it doesn’t play. I’ve played around with un-checking some of the web shield settings but even with them all un-checked I still get the same infuriating problem.

I know there’s lots of and lots of happy users out there, the reports of the program were generally very good, but this, my first introduction after a long time with another product doesn’t make me one of the happy majority.

EDIT: - Also, this is getting really problematic. This forum page will also halt - and CHROME will report that it’s stopped responding!
I have to stop the web shield to even click on a AVAST forum thread!

It seems these problems are directly connected to the web shield. OFF and we can click on these forum threads - ON and we can’t!

@aris33

I’ve just solved this with the kind help of a forum member - Alikhan.

This has fixed my you tube and clickable link problems.

@Clip, thank you for your suggestion, but I can’t find the webshield.ini file you mentioned. Actually, I can’t even find the Avast Directory folder.

The windows C:\programdata\ folder is a hidden folder. You are going to have to modify your windows explorer settings to ‘Show hidden files and folders.’

Windows Explorer Menu > Tools > Folder Options > View > Files and Folders - Hidden Files and folders.

http://www.screencast-o-matic.com/screenshots/u/Lh/1390666269678-15419.png