How do I make it stop blocking stuff?

system · 2014-01-13T09:19:43.000Z

Hello,

I recently got the Free Antivirus version and it appears that it doesn’t allow me to enter webpages -pages as safe as Facebook. It either partially opens them or not at all and only when I reload a few times it allows me to go on the page. When it comes to YouTube videos now, it just stops them; 1-2 seconds and they’re stopped. I know this is the case because when I deactivate it, I can access everything and watch videos just fine. How do I stop this?

Thank you.

Pondus · 2014-01-13T10:38:15.000Z

I recently got the Free Antivirus version ......

is this a new install? have you removed previous used or factory installed AV before installing avast?

General: Uninstalling a third-party antivirus software http://www.avast.com/en-eu/faq.php?article=AVKB11#artTitle

system · 2014-01-13T13:29:44.000Z

I have uninstalled it. It still gives me the same issue.

bob3160 · 2014-01-13T14:33:45.000Z

Are you using avast! Online Security in your browser ?

http://www.screencast-o-matic.com/screenshots/u/Lh/1389623562955-65909.png

Para-Noid · 2014-01-13T14:35:33.000Z

ariss33 post:3:

I have uninstalled it. It still gives me the same issue.

What did you uninstall? ???

system · 2014-01-15T10:44:58.000Z

bob3160, no I’m not using online security. After all when I deactivate the web shield on the antivirus, everything works fine.

Para-Noid, I deactivated the previous antivirus before installing avast!.

Pondus · 2014-01-15T11:04:22.000Z

Para-Noid, I [b]deactivated[/b] the previous antivirus before installing avast!.

deactivate is not enough....you need to uninstall and then run the vendors removal tool to clear all leftover files that may conflict

Uninstallers – Security Software http://singularlabs.com/uninstallers/security-software/

system · 2014-01-15T16:03:39.000Z

I did it, but I’m still facing the same issue.

system · 2014-01-24T20:49:04.000Z

Exact same problem here. I uninstalled previous virus program - properly - then installed AVAST - using CHROME youtube videos stop after a few secs and lots of pages wont load.

Terrible problems - have to stop the web shield to do most things.

WIN7 - latest ver of AVAST and CHROME

Para-Noid · 2014-01-24T22:34:37.000Z

When you re-installed avast was it a clean install? Did you reboot? Sometimes it takes two and sometimes three
reboots with an interval of time between reboots.

If it was a clean install try a repair…Control Panel>Uninstall a Program>double click “avast”>click “repair”>reboot

system · 2014-01-24T23:10:41.000Z

Well…I’ve uninstalled AVAST - then re-installed it - rebooted 3 times - and even after all this all CHROME you-tube videos stall after a few seconds of playing.

If I stop web shield it plays - if I start web shield it doesn’t play. I’ve played around with un-checking some of the web shield settings but even with them all un-checked I still get the same infuriating problem.

I know there’s lots of and lots of happy users out there, the reports of the program were generally very good, but this, my first introduction after a long time with another product doesn’t make me one of the happy majority.

EDIT: - Also, this is getting really problematic. This forum page will also halt - and CHROME will report that it’s stopped responding!
I have to stop the web shield to even click on a AVAST forum thread!

It seems these problems are directly connected to the web shield. OFF and we can click on these forum threads - ON and we can’t!

system · 2014-01-25T00:09:53.000Z

@aris33

I’ve just solved this with the kind help of a forum member - Alikhan.

Alikhan:

If you are running Windows 7 or above… try switching back to proxy mode (the way it was in v8)

Zdenek post:4:

Hallo, we have discovered an issue in new WebShield implementation. This is probably reason of your problems. We are preparing fix for that.

Meanwhile you can try to switch to old WebShield implementation. To do that, please

Go to C:\programdata\avast software\avast directory

Find the WebShield.ini, file and add following lines:

[General]
UseStreamFilter=0

Now restart „avast! Antivirus“ service, or reboot.

Please let us to know if the problem is gone.

This has fixed my you tube and clickable link problems.

system · 2014-01-25T11:27:30.000Z

@Clip, thank you for your suggestion, but I can’t find the webshield.ini file you mentioned. Actually, I can’t even find the Avast Directory folder.

DavidR · 2014-01-25T12:34:45.000Z

The windows C:\programdata\ folder is a hidden folder. You are going to have to modify your windows explorer settings to ‘Show hidden files and folders.’

Windows Explorer Menu > Tools > Folder Options > View > Files and Folders - Hidden Files and folders.

bob3160 · 2014-01-25T16:11:33.000Z

DavidR post:14:

The windows C:\programdata\ folder is a hidden folder. You are going to have to modify your windows explorer settings to ‘Show hidden files and folders.’

Windows Explorer Menu > Tools > Folder Options > View > Files and Folders - Hidden Files and folders.

http://www.screencast-o-matic.com/screenshots/u/Lh/1390666269678-15419.png

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