How do I revert back to Premier version before x.2225?

Avast Free Antivirus / Premium Security
1

Having lots of problems with the latest Premier program 10.3.2225 and think I need to revert back to previous version. Not sure where to find the download and the uninstall utility. I’ve tried a Repair thru control panel and that made everything worse - frozen computer!
Thanks!

2
Not sure where to find the download and the [b]uninstall utility.[/b]
as always ... avast.com

old versions you find at oldapps.com

3

thanks! is oldapps.com part of Avast. I’d like to download directly from Avast

4
  1. Nope.
  2. Which version would you need…?
5

Thanks! The version that x.2225 replaced, please.
Also thinking about just doing a clean install of x.2225 …

6

Let’s try that first…

  1. Download Avast Premier Antivirus: https://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe
  2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions…!!)
  3. Reinstall Avast with the downloaded installer from point 1.
  4. Reboot.
7

wow that was fast! :slight_smile: Thanks for your help! I’ll do this shortly. Hope a clean install will do the trick.

8

OK, report back…

9

completed - but the problems persist
firefox slow to launch, avast systray icon spins quite a lot (more so than in older version), even spins after typing - don’t think avast should be in learning mode, or maybe it is?

one thing that completed this time installing is the firefox add on was updated

any ideas?

thanks so much!

10

Disable HTTPS-Scanning in the Web-Shield and reboot afterwards.
Did it help…?

11

don’t think it helped … still spinning icon just after typing and high CPU (up to 80) firefox seems to be the busiest when looking at task manager

more ideas?
Thanks so much!

12
  • Other security related software installed…?
  • Which AV(s) did you use before Avast…?
13

no other security software
I’ve been using Avast for years

progress report
closed browser, opened task manager
AvastUI.exe*32 6964 kb no command line showing

ran virus and malware and none found
ran CCleaner
restarted

CPU normal
launched FF and still the same Avast problems

14

OK, run the support tool: http://utils.support.tools.avast.com/tools/support/utils/avastsupport.exe
Which result(s) do you get…?

15

All 3 areas with green checks
should I send the report?

thank you again, Asyn!

16

Probably a bug, you can now:

  1. Wait for one of the devs and/or submit a ticket: https://support.avast.com/Tickets/Submit
  2. Revert back to build 2218.

Let me know.

17
  1. is submitting a ticket the same as sending the report from the Support Tool? if not, should I do both?
  2. I’ll wait a few days to see if a solution is found and if not then revert back to 2218
18

I submitted the report from the Support Tool with all options checked

need to get on with the other things scheduled for this morning.

Thanks again!

19
  1. No. Just submit a ticket, support will let you know if they need further logs/dumps.
  2. OK.
20

update: submitted ticket
now will wait for a fix

thanks again!!