How Ican restore My passwords and secure note after I formatted the same laptop.

system · 2017-03-03T04:36:58.000Z

I have previously activated sync on my old windows installation and avast before doing a clean install.How should I retrieve all of my data back in which is plenty.Please help me.I feel sad right now,Setting this thing up are pain in the butter.

Eddy · 2017-03-03T09:17:56.000Z

Format the system, install Windows etc.
Install avast passwords and connect the device to your account.

And please use a normal font/size.

system · 2017-03-03T09:51:02.000Z

Ok Eddy.I have already done that but the password or secure notes won’t show and I had to authorize from my older windows installation in which I’ve already formatted.From previous installation I use avast 2016 and have different UI but right now,I’m using avast 2017.

TomášHellebrand · 2017-03-03T10:00:13.000Z

Hi JajaAvast,

in this case, you need to “self-authorize”. Just follow those steps: https://www.avast.com/faq.php?article=AVKB255#idt_04

system · 2017-03-03T10:15:24.000Z

I have tried this many time before but I don’t receive any e-mail that has subject “Your Backup Identity” from avast which is make me more worry to have losing all of my account passwords and my important secure notes.

system · 2017-03-03T12:14:10.000Z

Or,Should I delete my existing device on my avast account which is has the same name “LaptopPC” to make it work again(But I afraid that it will also deleted passwords and secure note with my previous Windows installation) or download 2016 version of avast?.

system · 2017-03-07T06:45:01.000Z

I have the same problem … and no one solved this for me … such a bad support!.. i think i need to find another app to use.

Eddy · 2017-03-07T09:06:55.000Z

What is there to solve ?
Just follow the steps in the link Tomáš supplied.

system · 2017-03-09T05:27:59.000Z

I’ve already done it, Eddy. :'(…

Eddy · 2017-03-09T09:56:35.000Z

If you didn’t had synchronization enabled and you don’t have the mail, the passwords are lost.

If you have either one, use it to place the passwords into the new installation.

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