How Long Before I Receive Email with Paid License Resend Info?

Avast Free Antivirus / Premium Security
1

Hi. I renewed Avast internet security on Sept 9 2011 for one year. Worked fine. Had windows blue screen of death the other day, and had to restore to last known good setup.

After it apparently tried to update Avast yesterday if said my subscription was up for renewal.

I put in the backup disc, which said it would restore an older version than what was on the computer (v 6.0.1267) and to uninstall that, then reinstall from disc. After much trial and error, I did this. However, i lost the license in the process. I did not have it backup up anywhere. My thought was to get back to the old version, then update to the latest version as prior to my computer issue.

I have requested a paid license resend from the link on this forum. However, I have not yet received anything. I have requested it now many times in the last day, but wondered how long it should take to receive anything from Avast with my resent license. Are they closed for the holidays possibly? I have checked my email quarantine file, but not there either.

I had no problem receiving the registration email to sign up for this forum today. It came right on through.

Any advise on what to do. I am now just using the “free” 30 days to tide me over until this can be resolved.

I am fairly computer illiterate, unfortunately, so be kind to me… :slight_smile:

I have the printed out receipt from when I purchased my subscription renewal/updgrade, with the order infor and confirmation, but that is all. Is there another email addy I can contact to help me resolve why I am not receiving the resent license key?

Thanks for any help you can provide.

Merry Christmas from Indiana USA

2

I suppose you’ve lost the original email with license.avastlic file…
If the request form does not help, you can try sending an email to
http://www.mailonpix.com/images/8cfee2216867075618613c471b1bdd0f.gif

3

Thank you for your response, Tech.

No, my email is web based, and had already been automatically deleted before I thought to save it to my hard drive. (I know, not good practice). I learned my lesson.

I am just surprised that the resend is taking so long. I thought it would be an automatic function.

If nothing by tomorrow I will try the addy you provided.

4

Be sure to check your Spam Folder in your email.

5

Thank you for your help. The problem was resolved through the addy that Tech supplied.

Nice to know there is a place to go for answers. I will keep this forum bookmarked!

Happy New Year to All in 2012 …It’s almost here!

6

Glad to hear that your problem has been solved.
Have a happy, healthy and prosperous 2012. :slight_smile:

7

You’re welcome. Feel free to come back any time you need help or just to change experiences 8)