1

I had the 30 day free trial of SecureLine and I decided not to keep it but 2 days before my 30 days were up I got a charge show up on my debit card for the program! I uninstalled it from my avast and submitted a ticket…which has yet to be answered. How long does it usually take to hear something?

Ticket #709834

2

Hi richardlassitter, welcome to the forum :slight_smile:

Normally it takes 1-5 business days to get an answer.
If that is not te case, let me know and I will put it forward for you.

Greetz, Red.

3

Thank you! It’s definitely been informative looking through the other posts.

My ticket has been “in process” for 10 days now. Not sure what’s happening with it. The ticket # is 709834.

4

Just as info:

The standard trial is 7 days, not 30 days.

Simply said :
The “extended” (30 day) trial means you took a subscription of which the first 30 days are free of charge.
You should have disabled the auto-renewal in time.

You should count in business day, not weekdays.
Nevertheless 10 days (= 8 workdays) is not normal for avast to not respond to a ticket.
Did you check your spam folder for a mail from avast ?

5

Have been waiting for some days for a return of my money for this products license, which by the way, simply does not work in the United Kingdom.
Can someone in this place please provide a solution I have raised one “technical assistance” ticket and a “billing” ticket and I haven’t had a single reply or acknowledgement of the issue. I honestly feel ripped off.

6

It does work in the UK.

7

I have submitted a ticket for a refund 5 days ago and still nothing

8

As there was a weekend, that is 3 workdays.
If you have received the confirmation email, have patience.