Hello,
I’ve been waiting to get a response from my ticket regarding a billing issue since January 8, and I see no other way to get billing assistance. Any suggestions are appreciated.
That is well overdue - whatever you do don’t submit a new ticked or update an existing one. - Submitting multiple tickets can actually slow the process as the tickets are dealt with in a first in first out basis. So for now don’t update or submit further tickets - refunds can take up to ten working days to be handled.
You can however use the on-line contact form, http://www.avast.com/contact-form.php?loadStyles to contact Sales.
Put as much information in that as possible - Support ticket ID number (also post that ID here), receipt/payment number, email, etc. A link to this topic wouldn’t hurt. In the meantime I will try to attract some attention to this topic.
OK, I have had a response (someone else had also reported it) and had already been handed off for processing - hopefully it should be handled tomorrow.
Thank you so much! That’s very kind of you. The double ordering was my own fault as I upgraded from a regular subscription to Premier and messed it up.
Thanks! Cherylxgv
You’re welcome.