Hello!!
I’m Simona, from Italy (…sorry for my terrible English…)
On january I have installed on my laptop two free trial products: Avast Premium Security and Avast Cleanup (both with the same license number)
How to delete them before the first renewal (1st march 2020)?
What I have to do??? Delete my account??
I wrote emails to Italian and English support, but no one answer…
Hope you can help me!!!
thank you so much!
Ciao!
Simona
File cancellation of auto-renewal here: https://support.avast.com/en-au/contact/sales_refund/sales_autorenewal
if you don’t have the copy of the Order ID, just put it 00000 then explain your concern.
Hallo Andrei and thank you so much!!!
I’ve just done this a couple times, but the support doesn’t answer me… I’ll try again…
Ciao!!!
Simona
Support tickets work as First in / first out. If you create a new you are put back in line
Hi Pondus, and thank you so much!
I done new request each time (the last 20 minutes ago), and each time the system send me immediately the same automatic answer… but it’s not the answer for my questions…
I also try to attach a pdf file with “the story” , but I think it remains unreaded…
Maybe I have to pay the renewal and then ask for a refund…but it’s so illogical…
Thank you again!
Have a nice day!
Simona
Hi,
Your auto-renewal has been cancelled.
To clarify, when contacting support, if you wish to cancel your auto-renewal subscription then you have to select " Unsubscribe" instead of “Refund”