While trying to install the latest Trojan Hunter update, AVAST! keeps finding a Win32 dialer. I followed the instructions and deleted it but now I cannot update or use Trojan Hunter. Here are my post to Trojan Hunter and their answer. However, even with following their link to manually download the latest TH update, AVAST! still is preventing it from downloading.
My question is how can I get AVAST! to ignore this as indicated below? It will not stop picking up on it and preventing the download of TH’s latest update.
Many thanks… My Post to Trojan Hunter
Avast found Trojan in TH Update!
« on: Today at 9:39am »
While the 9-15-05 update was installing, my anti-virus program AVAST! found the Win32 Dialer-427. The info in their “chest” shows the following:
Name: Gen.dll
Location: C:\ProgramFiles\TrojanHunter4.2\Tools\LiveUpdate\temp
Size of File: 220160
Last modification time: 1:42:20
Time of transfer to chest: 9:43:23
Category: Infected Files
Description: Win32Dialer-467 [Trj]
File ID: 7
Infection was moved to Recycle Bin and then deleted. Afther this I tried to run a Trojan Hunter scan and all I get is:
Error: Cannot find Gen.dll
At this point I cannot scan my system using Trojan Hunter. Can you please let me know what might have happened and how to fix it so that I can continue to use Trojan Hunter?
Many thanks…
Trojan Hunter Reply:
Re: Avast found Trojan in TH Update!
« Reply #1 on: Today at 9:57am »
What happened is that AVAST is incorrectly alerting on the Gen.dll file. You need to manually update per the instructions at http://www.misec.net/trojanhunter/updating/ to be able to run TrojanHunter again.
If you still get false alerts from AVAST then either add the file to the ignore list in AVAST (if there is one) or contact their tech support to get this fixed.
Reinstall Trojan Hunter and send the false positive in a password protected zip to virus@avast.com so the people from Alwil can have a look at it and fix it. In the mean time, you can add it to the exclusion list.
I looked in the ‘help’ file and here’s what it says:
"Exclusions" Page
avast! makes it possible to exclude some areas, or even single files, from testing; it means that avast! will not search for viruses there. It may be useful in several cases:
Avoiding false alarms. If avast! reports a virus infection in a file and you are sure that it is a false alarm, you can exclude the file from testing and avoid further false alarms this way. However, it would be nice of you to send us such a file so that we could fix the problem.
Speeding up the processing. If you have a directory on your hard disk that contains images only, for example, you can exclude it from testing by adding it to the exclusions list, and thus reduce the time spent on scanning the files.
It is important to keep in mind that these exclusions affect all tasks, except for the resident protection. If you want to set the exclusion for a single task only, you have to edit the particular task.
Settings
Add. Adds an empty item to the list where you can write the folder or file to be excluded. If you want to select a folder including all its subfolders, it is necessary to append “*”, e.g. “C:\Windows*”. Remove. Removes selected folder or file from the exclusions list. Browse. An Explorer-like window will open; here you can select the desired folder or file, without having to type the whole path.
You should be able to open avast (double click on ‘a’ icon), click on ‘standard shield’, on the right click on ‘customize’. Then click ‘Advanced’. Next click ‘Add’ then enter the path and file you don’t want avast to scan.
There are in fact two exclusion lists: one in program settings, for the on-demand scanning.
And other in Standard Shield settings, for the on-access protection (residents).
Thank you all for your help. Problem has been fixed and each program is responding as it should. If there are further mishaps in the future, I know where to turn for expert and friendly help.
If there are further mishaps in the future, I know where to turn for expert and friendly help.